Our room was lovely and spacious with plenty of storage. We don’t have a bath at home, so after a day of sightseeing it was wonderful to soak away the aches and pains off the day in the bath. The bed was huge, basically two singles bolted together, so we had plenty of room for a good nights sleep. Aircon was easy to set and control. The soaps and shower gel were a nice brand. The reception staff were exceptionally helpful.

It was hard to attract the attention of staff in the bar area. Either to get a menu or to settle the bill at the end of the meal. On both nights our potentially favourite apple tart desert was unavailable. The steak that I ordered for 29.50€ was awful, full of gristle. We thought that the price of the breakfast at 23€ was too much for us, when all we wanted was an omelette, a slice of toast and a cup of coffee. So we never had breakfast in the hotel, which was a shame. We were never given enough milk to both enjoy a coffee. Just 3 tiny plastic cartons per day. With the coffee being quite powerful you needed all three to make one cup.

They offered as to include breakfast at check in for €19 we declined but we ate dinner at night and it was wonderful! Was also a show everybody in my group enjoyed , awesome time!

We booked a Junior Suite with a king-size bed and a sofa for three adults. The room was exceptionally spacious and comfortably accommodated us. The hotel was impeccably clean, and we received a warm and friendly welcome from the staff. The location is excellent—situated away from the city noise yet conveniently close to Retiro Park. A metro station is just 250 meters away, and taxis are almost always available right in front of the hotel. As a medical professional, I was particularly impressed by the presence of a defibrillator in the lobby, with all staff members trained in its use. This level of preparedness and attention to safety is truly remarkable.

nothing

Staff was great, helpful and kind. The breakfast had many varieties; serving the needs of many... It is located in a quite part of the city which is good also. But could be a handicap for some; as it is around 30 minutes walk to Museum Prado.

The day I checked in was a crowded day, with 8-9 people trying to check-in at the same time. Moreover, the next day, one of the lifts were broken. the hotel staff immediately called the authorized service team, of course. however, the owners should immediately upgrade / renew lifts, as they are old, seems as lack of maintenance (shaking in every floor, which can scare you if your room is in 10th floor :)). Lifts should not be a reason for a hotel to lose points, while everything else is great :)

Location is nice and quiet but still close enough to the center.

The lift is a bit slow and would always have a sudden drop once it reaches the desired floor. Also, having booked multiple rooms as a family, the staff would always tell us all our breakfast slots are used up because they got the information wrong. We all were still able to have breakfast during our whole stay, but it’s a minor issue that I felt the need to mention because it happened every morning. We must not have memorable faces because I surely remember seeing the same faces telling us the same thing every morning.

- good staff - clean 🫧 - tasty breakfast - safe area - apoteka / farmacy near the hotel , so if anything it's 10 meters away , in my case it was flew

To be honest , it's hard to explain and it's very individual it's not about your hotel , it's in general. Usually I sleep on the hard bed and because the bed was very soft it was hard to sleep. I know it's more exceptional , most people will like it . One day music from th nearest club was until 3:00am I can not sleep...may be it was music from the hotel party I don't know...but I can not sleep )

The hotel is situated in a quiet area near the Retiro Park, close to metro. Hotel is clean with kind and helpful staff. The rooms are a little bit small, but they have everyting you need. The food in the restaurant is very good.

The breakfast could be improved, they don't have many options. The elevators are old and have a sudden drop once it reaches the desired floor. There was an annoying noise in our room coming from the electricity panel, making hard to rest without removing the card.

First of all, they allowed us to check in early (almost three hours early), and I especially appreciate that. The overall atmosphere in the hotel is excellent. The staff is just perfect; the lobby and room are very nice. The room is also completely quiet. Breakfast is super-tasty with lots of different options. The neighborhood is safe and quiet. I would give it 9.5 if that is possible on Booking. All in all, I plan to stay here again next time I'm in Madrid.

The elevators are really old. Mini-bar was empty. Those are just minor cons, almost irrelevant.

Staff is friendly and helpful. Room was relatilvely quiet. Good linnen and mattress, good shower. Spacious bathroom. All towels are new. Very close to metro station (Sainz de Baranda). Also possible to go walking to O'Donnel, where you get the bus to airport. From O'Donnel to airport it takes just 16 minutes.

Room was warm. Not possible to decrease the temperature, not possible to open the window. To have it open, it is necessary to call the service, and then call them again to close it. Although the mattress was comfortable, the bed has wheels, and it is not possible to lock them. The bed moves a lot. The area where hotel is located is boring.

Great location. We were going to a concert at the WiZinc arena and it was perfect. A quick stroll back to the hotel post concert. But also well connected via Metro to all parts of Madrid and a lovely stroll through the Retiro park (gorgeous)to the Golden Triangle of museums. Staff were very helpful. Room was good size and excellent t shower. Breakfast buffet and cook to order was fresh, readily replenished and good choice. Nice bar.

Nothing I can think of. Highly recommended.