Rooms are very clean and good size. Receptionist was excellent. We requested a specific room based on our last visit, the hotel acknowledged this on arrival but as this room was occupied they gave us a similar quiet room on another floor which we enjoyed just as well. Parking is secure and easy to access as we have a large SUV. Easy walking distance to the main areas.

Didn't like booking.com constantly sending messages on the app to pay extra to upgrade to a room with private bathroom. The website clearly says the room had a private bathroom. We contacted the hotel in advance and they confirmed that ALL of the hotel bedrooms had private bathrooms. Booking.com is playing games! But good efficient communication from the hotel.

Very spacious and comfortable room in a great location. A few minutes from the Plaza Mayor and the main shopping area. Plus, 10 minutes from the Cathedral. Comfortable bed and a large bathroom with large shower enclosure. Our room was very quiet with views over looking a mainly residential square at the back of the hotel. We opted for the parking option which we found helpful especially as the car was rather loaded down.

It might have been easier if your room key operated the doors to the garage rather than having to ask for a separate fob each time. However, I suspect that was for security reasons and wasn’t really a problem.

Palencia is quite a big town but the hotel was easy to find with no one way/narrow streets to contend with. What a fantastic room, I think the bed was the biggest I’ve ever been in, it was so comfortable. Everything was spotlessly clean. The bathroom had a bath with a shower. There was a fridge, a long side table with a chair and a TV which had one English channel, BBC European news. It was a very short walk to the Plaza Major and a wonderful pedestrianised shopping street. We parked at the public car park to the right of the hotel, which had a reasonable maximum fee of €13.50 and we were told it is pretty safe. The hotel has its own underground car park but as we came upon the public one first we stayed there. We paid €76 for the room with our dog.

There was absolutely nothing to not like.

The hotel location is convenient. It is a short 10 minute or less walk from the train station. It is close to attractions as well as the downtown area. There is a market across the street if you want to grab any snacks. The staff is friendly and helpful. The rooms are very clean. The property is well cared for. We did not eat at the hotel as we were in the area to visit a friend and would eat in town or in neighboring towns. The price was excellent as we were in Spain from the US to visit a friend. We enjoyed the great location of Palencia to see other towns. We definitely want to return another time to explore more. We would highly recommend this hotel!!

A little coffee maker in the room would have been a nice plus. However, it isn’t a deal breaker because there are several places within a short distance to get a coffee & pastry and just relax.

The hotel is situated close to the main square and is very easy to find. The staff were really friendly and helpful.

The wifi is not very good. Breakfast, which was good, was supposed to start at 8 am but the staff did not finish setting out til around 8.15. Not normally a problem but we wanted to get away early to ensure we arrived at Santander in good time for our ferry.

Everything, the room was great, the bed was extremely comfortable. The location is perfect for a stay in Palencia. And the staff, from housekeeping, to the reception and bar/restaurant people, they were all lovely and super helpful.

There weren’t any coffee or tea facilities in the room. I know that it’s not common in Spain, but a kettle in the room would have made our stay perfect. It was pretty cold outside, and some nights the bar was closed when we arrived and we couldn’t have a tea or a hot drink to warm up.

Clean, comfortable and well located. Spacious room and pleasant staff. Didn't use the underground parking as there is plenty of other parking nearby. Didn't use the attached cafe/restaurant but it looked nice enough.

Wifi was weak but adequate. Sound proofing of the rooms could be a little better.

The location was good. Right in the city centre. It was clean and nice.

The noise! In the corridors it was often noisy. People standing and talking loudly at any time, early in the morning or late at night! That made it hard to rest!

We were travelling down from the UK to Portugal by car and decided that this town was a good place to stop, so we picked a hotel and we weren't disappointed, the bed was huge and very comfortable, a short walk in the evening to the local bars. We pre-booked breakfast and that was great too.

The bed ! it was so comfortable and huge, we both had a wonderful night's sleep!

Very clean and excellent location. Staff very friendly.

You can’t leave your dog in the room which makes getting food out difficult, especially in the winter when it’s too cold to eat outside of the restaurant.