Our original superior room was awful—it was on the first floor, directly in front of the bar, with no view and nothing appealing about it. We had to pay for an upgrade and negotiate hard, as they initially claimed no rooms were available. Thankfully, we managed to switch (otherwise, we would have left) to a two-room apartment on the 4th floor for an additional fee. The new room was much better—spacious, clean, and even had a bath on the balcony. The view was still limited, with palm trees blocking the ocean, but it was an improvement. The hotel itself feels outdated, though the surrounding area is beautifully maintained.

The breakfast options were quite limited. We had previously stayed at a smaller hotel with a much wider selection. Unfortunately, the pool is not heated therefore it was very cold in January. Our kid got ill after swimming in it.

a big apartment with kitchen and a big bathroom. plenty of free parking places in the streets around teh hotel. Nice reception lady that changed our frist room which was very close to the bar and pool to a higher floor one.

The airconditioning is only available in the bedroom, if plan in using the sofa bed in the living room, it gets very warm in the living room with windows closed and no air conditioning. Opening the window brought in many insects, so we ended uo moving the sofa bed also to the bedroom and everybody speeping in the bedroom. There could be insect nets on some of the windows and terrace door to make it possible to open it during the night.

I love the place so much, and I love the staff and all the people who are running this resort it's a place I would even stay forever cause I love it so much I am now thinking about moving right in this area because it's so lovely and I will come every year once or twice because I love it so much thankyou.

There was a receptionist she got a bit nasty cause my card declined and then started to be really horrible with me that was my only problem after me being there all week I had such a lovely time amd she was so horrible because of my bank card amd it wasn't my fault this thing happens sometimes it can happen to anyone.

1. Green territory with a lot of palms 2. Sea view from all (I guess) apartments 3. Large room area (Superior One-Bedroom Apartment) and rather well equipped 4. Car parking area just in front of the hotel entrance 5. Food quality is quite good but the choice is not very varied 6. Few own swimming pools 7. Helpful and friendly staff

1. Room interior requires some renovation, especially bathroom facilities 2. Children's playground has been dismounted 3. There is no own hotel beach acceptable for safe swimming 4. Water in local swimming pools is even colder than in the ocean (suppose because of the winter season) 5. During the dinner you have to pay for any drinks, even for normal water 6. Few last nights we were suffer from a strange sound from some technical system. But even hotel staff can't find the reason for that. My advice - do not take the first floor, since there is a service floor under.

Amazing pool area protected by the structure of the building against the wind. Beautiful architecture with ocean views. The food was also quite good and the atmosphere was calm and peaceful. Staff were extremely friendly and helpful! We also had a hot tub on our balcony which was just the perfect way to end the days with a beautiful view of the starry night sky above. I would definitely recommend this hotel and return there myself.

I thought the hotel could have facilitated more entertainment such as games and other activities.

We really enjoyed our recent stay at Blue Bay Beach Club. The apartment was large, clean and extremely comfortable. The views were stunning. We stayed half-board and found there to be a good range of choice everyday. However, what really made our stay were the exceptionally friendly and helpful staff at the accommodation, particularly the restaurant and bar staff. Thank you for a lovely stay. If we visit Gran Canaria again, we will return.

Comfy rooms with a good pool and sea view balcony. They are getting a bit dated but everything works. There is a reasonable car park but could get full in busy periods. WiFi is available in all areas and is fast and reliable. The hotel restaurant is good value and the food reasonable. There is a special deal if you book breakfast and evening meals.

The hotel can be noisy from an adjacent race track at times, it’s not a big issue. The hotel is in a cluster of other hotels and has a good supermarket and restaurants, other than these is quite remote from the main town. There is a public bus if required

Staff friendly and helpful, apartments spacious and adequately equipped. Lovely pool and area surrounding with stunning sea view from balcony.

Definitely apartments need an uplift… fresh paint and broken fixtures (skirting boards for example) need repair. Also on our stay we couldn’t access the beach from pool apparently due to broken steps and alternative route was hilly and rocky and generally undoable.

We liked that the pool was very accessible with a lot of sun beds to choose from. We was able to access sunbeds every time we wanted to. Also during busier periods 2. Good regular cleaners changing bins, towls and pillows.

Some of the paint work needs a little more paint as some places needed a little touch up. Maybe would have like a oven to cook more food as we didn't say inclusive.

The amazing people working at BlueBay Beach make this place special. Everyone was so kind, the reception team could not have been nicer, they did everything they could to accommodate us and help us out if there was anything we needed. The staff at the pool bar was so nice, and the food we had there was excellent, as well as all the lovely cleaning staff.