Due to some event which was going on in the facility, could not sleep properly with the loud noise and music

Good place and nice food with friendly staff

This is a hidden gem. This was my third stay and I found that the following are key things which I liked: -Taste and quality of food has exceptionally improved since my last stay in 2019. Food is fantastic and Chef Niranjan and staff accommodated and included special requests at the buffet where entertained family and friends - who too were amazed at the improvement in the taste of food. Mithila helped us a lot at the Seafood Restaurant - Staff service: Staff is very helpful. They make you feel at home -Cleanliness - Rooms were very clean - FOH staff - Fantastic. We had to return to hotel at 4am due to flight cancellation and staff treated with lot of empathy and gave us the same room until the following day. While we do not know all names Priya, Himal, Chami, Dilini and Andrew from FOH and many Bell Boys were always there to help us. It appears that there is a great Management team in the background with a GM, Chef, FOH Manager and F&B Manager (Nilanka) who have empowered staff to make decisions without having to seek clearances at all times which was well demonstrated when we had to return to the Hotel at 4am!!! I would strongly recommend Pegasus Reef Hotel to any traveller to Sri Lanka -which is by the way very safe for anyone contemplating of travelling to Sri Lanka where people welcome you with a smile and make you comfortable despite the hardships in their day to day lives. I intend come again to Sri Lank and stay at Pegasus Reef Hotel in 2023.

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The service was exceptional. Niji and Shakeeb at the front office at reception were most helpful. Nothing was too much trouble for the staff. That applied to house keeping and restaurant staff alike.

When buffets are laid out often, it prevents us ordering what we like. There ought to be a choice of food with an A La Carte menu too. Gym equipment is dated and could do with updating. The approach road is greatly in need of repair. Several deep potholes.

Extremely satisfied with the overall experience.Excellent hotel with great customer service.Exceptionally friendly,professional and helpful staff where we could get any changes done.Rooms were clean and the food was delicious. The buffet was excellent and sumptous as everyone enjoyed even the kids.If you are a seafood lover the FISHERIES RESTAURANT at Pegusus is a must visit. The Herbal garden,Bird watching and Yoga area which they are currently developing is super relaxing. We all simply loved that area.There is a trea house as well.

Great location. The breakfast and dinner were buffet style and there were many options to select from. The room was clean and the staff was always friendly. I've stayed at this hotel several times in the past, and I can assure you that they always have maintained the same level of quality and service.

There was a huge tree blocking our balcony view. I'm totally against cutting trees, and therefore I suggest that the hotel should set the customers' expectations beforehand, or maybe discount the rates for these types of rooms. This wasn't a huge problem, cause we only stayed one night. Not complaining, just some feedback.

Great receipt with a drink and relaxed check-in. The room was spacious, with TV, small fridge and coffee/tea facility. The staff was all over very friendly and willing to help. The view over the back garden with palm trees and the sea was great. Nice bars, sitting in the sea breeze, very pleasant.

The shower could give some more water, althought the termperature was good.

The buffet was marvelous for all breakfast,lunch & dinner.The room were located conveniatly to access the outdoors where we could find a large pool as well as the beach at a very close distance.The beach was really nice and felt private,with security guards, tents and chairs which made us fell safe.

The food was great at the main restaurant. The staff were extremely friendly, pleasant, helpful and always smiling. There was a large variety of food for each and every meal. The restaurant manager Priyanka was very helpful and kept checking on us to see if were comfortable or needed anything

No disability access like ramps or elevators. Plus they had only one wheelchair that did not have leg rests for the user which caused a lot of discomfort. Can't use the beach!!!

I had an excellent stay at Pegasus Reef yesterday. The hotel staff, food and location were all well taken care of, exceeding my expectations. The nature site at the hotel was absolutely amazing. I couldn’t believe there was such an amazing place existed here. I had the opportunity to participate in a yoga session in the morning, which was a good experience. Overall, I was very impressed and would definitely visit this property again.