location is good

room is small as we choose the one with spa tub… be careful of the steps

We were there for a night on April 26th. Indeed, it was a short stay. There were plenty of food for the breakfast that suit everyone including children. It is strange that ice cream is also served during breakfast which we normally don't do it in Malaysia :-) The hotel is strategically located and within walking distance to the local street food, snacks and convenient store. Well recommend for family and small group tour, the only setback is the narrow street to the hotel and posted great challenges for the big vehicles.

There's nothing that we didn't like except the 2 big earthquakes in Hualien (6.1 and 5.8) that woke us up in the middle of the night

This hotel is beautiful! Excellent location. Staff provided service above expectation. Included in price is quite exceptional afternoon tea. Unlimited ice cream! I really felt the hotel make a huge effort to provide for their guests. First thing you'll notice are the beautiful aromas of the place.

It took 10 - 20 minutes for the hot water to come through the pipes. There is no boiler at the hotel - the hot water is provided by a natural spring. Which is pretty novel but when I arrived and wanted a shower it took me a moment to prepare to wait haha!

All are good

Nothing

Free sumptious breakfast and adequate afternoon tea provided. Hotel is beautifully designed in Japanese style. I had the loft room which had 2 storeys. Spacious and lovely bedroom upstairs and gigantic bathroom with a large tub for soaking in hot spring water.

Only criticism is that the the lift does not reach the ground floor. Needs to carry luggage up 6 steps to reach the lift. 1st floor aircon in my room was also not working well so can get a bit warm hanging out in the downstairs space.

Check in time LATE, Check out time EARLY. Their check in time is 4pm but check out time is 11am!

Front line staff service during our check in 07 Apr evening and help us make request to have early breakfast on next day as well as bring our others family member to canteen first while waiting for the check in Kitchen staff service very professional, caring and always with smiling face. My kids likes 卤肉饭the most please help say thank you to 阿姨 们at kitchen

The hot spring bathtub.

Not soundproof. Some guests are very noisy. Also, we book a room for three persons (one adult two children) but the hotel staff were grumbling about how we were not supposed to have three in that room when we ask for another set of towel and toiletries. Also, the recommended room and bed is too small for three.

The staff is friendly and breakfast is nice although not much varieties. Bed is comfortable and walking distance to many eateries. Toilet is big but a bit dark. Should have more lights. We like the body shampoo smell.

There are 2 or 3 flat staircases when you go up to the lift. Can be cumbersome with big luggage.

Buffet breakfast spread had a lot of variety of traditional & international options. Coffee machine and ice cream too. The room is very clean and well designed. The onsen was very comfortable and they provided yukata to change into after. We were so happy and comfy. PS My boyfriend proposed to me here and we got engaged :)