After a disastrous start to our holiday at another “resort” (see my review), we walked the beach to look for an alternative hotel and decided to check into Kiwenga Beach Resort. Great service from Victor (Manager). We got a brand new room. Very recently completed. Modern, stylish and everything we needed. They organised a taxi to take us to the “other resort” to check-out and bring to the resort. 3 x public pools (and private pools at some rooms) 3 x restaurants Gym Spa Tennis court Excursions (although maybe better to haggle on the beach for better prices) On beach jacuzzis On the beach direct access Walking distance to other local restaurants and the ll Pontile pier bar (see my other review) & restaurant (worth a visit during happy-hour) Great personal service from Zabron (Restaurant Manager from the restaurant) as we was introduced to him when they heard my wife is Vegan. Came to chat every time he saw us and even had the chef prepare special vegan food for my wife. (A couple of times) Angela (Customer Service) came to speak to us every time she saw us to ask how everything is going. I even remember everybody’s names (a first for me). That is how interactive all the staff is. If I had to be critical (and had to think hard for one), I would have loved a pool-menu and service to order “small eats” but this is definately not a deal breaker. Can definately recommend and will go back. Staff: 9/10 Food: 8/10 Cleanliness: 9/10 Maintenance: 9/10 Value: 9/10 Overall: 9/10 Hotel security on point as they ensure guests don’t get harassed (to much) by private local excursion sales people. Another great supporting gesture by the hotel is to allow the community to sell their products around the pool area on a Friday evening. This also allows customers to browse in a calm, relaxing environment and to buy from the locals. Really nothing bad to say and had a lovely 6-days here.

Nothing I did not like

Loved the staff. They made sure we felt welcome from the minute we stepped into the resort. Victor the floor manager made our stay superb and comfortable as ever. The staff at Kiwengwa is really superb, from Benito and Shukuru at the beach bar, Naomi at the African restuarant bar, Zebron the restuarant manager and Gisheka at the main restuarant, you guys are the best. Kiwengwa resort has beautiful ground, a great beach front. There are loads of activities from aqua aerobic to beach volleyball, to the planned evening entertainment. We were never bored. The different restuarants were also a plus and our favorite was the food at the African restuarant. Best Vacation spot.

The standard rooms could be better they were a bit dated. The breakfast selection lacked variety. We also did not like the constant cajoling by the Spa people especially after we had booked for our spa session. We get they were trying to market their different services but they need tone it down.

Victor the manager went beyond our expectations and provided 7* service to my family.He is very humble and every smiling.The level of his hospitality is way above anything we could imagine.He is very quick and accurate to solve any guest issues.The hotel is lucky to have him around.The food was good but variety was lacking except for African and seafood restaurants.I will visit again as long as Victor still works there.Said at reception was helpful too.

The property was beautiful! And so clean beyond my expectations. The staff were welcoming, professional and attentive it was so refreshing to receive the kind of service we had. The restaurant manager Zabron was amazing ensuring we were looked after throughout our stay alongside with the F.O Manager Victor, he advised us on local hot spots and helped us to sort out transportation for a very good price! The whole team was friendly and I would recommend this resort to anyone who wants to go to Zanzibar!!

No issues

First and foremost its the wonderful staff! They are doing above and beyond to make your stay the best possible. Service is great. Location is excellent, beautiful beach. Rooms are big and comfortable and clean, though can be maintained bit better in terms of wear and tear. Food variety is wide and rich and food staff is amazing! The staff of the hotel is always welcoming, smiling, trying to make you fell welcome and assist in every possible way. They upgraded my room to presidential Suite and were very attentive. Pool and fun activities are very nice. Bottom line - very good place that is primarily the staff that makes it the high score of 9 pts i gave them.

Room can be maintained a bit better in terms of maintenance. Food is great and can be spiced bit more in some cases.

Lovely head of F&B looked after me and made sure I had something vegetarian to eat every day. The lady at the bar made me amazing coffees every day after I explained how I liked it. The beach was beautiful, the pool nice.

There could have been a better selection of vegetarian food, and better information about the contents of the food at the buffet. It would also have been great to have kayaks etc available to borrow.

The location is super nice, the food very good and the people working in the hotel very friendly. Especially Harry from the reception gave us a warm welcome and helped us feeling us at home these days. There is a lot of fun activities to do during the day and every night there is some entertainment, like live music or African dancing. Really enjoyed our stay here!

Very good food, everyday different and the hotel is very well located, right on the beach. The ocean itself was also very good to swim in, no rocks, which you find sometimes in Zanzibar. Besides, the staff is very friendly, Stella and Harry from the reception are very welcoming and there is everyday some other entertainment to do or see.

The hotel is very beautiful, clean and big. We went to several ones during our holiday in Zanzibar and this one was definitly the best! There are many things you can do (gym, spa, 3 pools, tennis court, 3 restaurants,…). The beach is beautiful as well, you can swim or take long walks. The food is very good, we loved the breakfast and the african night! The rooms are cute and cleaned very well everyday. The whole staff is friendly, caring and very hard working! I had an injury during our stay and I was taken good care of! Everybody helped me, looked after me and I was feeling very safe! Special thanks to Stella, Zebron (Kitchen) und Fatima (Housekeeping). You are so amazing!

I really enjoyed my stay at KBR! Great team and always helpful. Harry, Stella and all the others made the week in Zanzibar really special. You can easily pay in any currency you have which is really convenient. The SPA IS AWESOME! Great service, and really affordable!

Sometimes communication (some of the employees didn’t understand English) was tricky… But nothing dramatic!