Muk: The lady at front desk at Citadines. She did an exceptional job. She was very helpful and courteous. The kitchen in the room was very useful.

Booking.com and the Hotel gave an option to upgrade to a room with “a landmark” view for a few thousand Baht extra. The only view i had was the parking lot next door. Very deceptive and disappointing.

The proximity of the hotel and the restaurants. The night shift staff. Unfortunately, I don't remember the name of the lady, but she was great and very welcoming. Attention to details, etc

The morning staff, no smile!! Not even a good morning. I came to the counter and she said "what you want!!!", Really! Absolutely not acceptable. What a difference with the night shift staff. Very disappointed.

Good location, no traffic noise as the building is located on a dead end street that has several good restaurants within an easy 3 minute walk. Gym located in the facility is better than most hotel gyms as it does have one multi-station weight machine and barbells. Not a stellar full gym facility but workable. Roof top pool is small with no pool side seating so not a place to hangout, but has view. Hotel location is convenient central location easy 5 min walk to mass transit rail and 10 min to shopping mall.

The room had all comforts and amenities that one can think of. The kitchenette was fully equipped with utensils, plates, cutlery, knives, scissors and any other tiny thing you can possibly think of, was available. The tuk tuk service was very prompt and extremely convenient to get to the BTS station. They offered prompt taxi service to airport which was actually cheaper than grab. Extremely clean facility and courteous staff. They didn't take any money deposit which was a plus.

The room was tinier than it looked in photos, and there was a slightly fishy odour in the air that was discomforting to us as vegetarians. The breakfast buffet had few vegetarian options apart from basics of bread and butter.

The hotel was a little far from the main road, but there is a free tuk tuk service that takes you back and forward, and it's an easy walk nevertheless. There's a good restaurant almost next door, but I liked Doi Soi 12 - very affordable. The really good thing about the room was its size, which I like - 25m2 I think. Really reasonable for young couples or cheapskates like me. You don't get 7 Star when you pay for 4, but it's nice to be at the comfortable end of 4 star for comfort, without having an exorbitant price tag. It's also close to the train station, so all-in-all, pretty good value. This is a reasonable choice for a budget stay in Bangkok (although several hotels I have stayed at previously were closed for renovation or for other reasons). You might choose another hotel if you were looking for elegance, but you'd probably pay more.

Most of the staff were great. One or two were a bit sour, which I find unusual for Thailand. At first I was put off by where it was in the street/lane, but that hesitation disappeared quickly as I rapidly learnt when to use the tuk tuk service and when to walk.

Location was far away enough so there wasn't any Sukhumvit road noise, the staff were the best , thank you Mark and the staff for making feel comfortable, I really do feel like part of a family when I stay there and I'll be returning again soon

I enjoy staying on the 7th floor as it makes it easier for me to access the pool and gym, the only problem I had was all the noise late at night from uncontrolled children running up the hall way and screaming between midnight and 3 in the morning, I got a few sleepless nights , I know the staff do their best , just some parents are irresponsible as far as the children go, I found the middle eastern parents the worst, I'm not a racist , it's only my opinion from what I could see

The premise was clean

I was disappointed as how the receptionist responded to my queries after arriving to the hotel. I booked two rooms from booking.com from 23 June to 1 July and contacted directly to the hotel to book rooms for 22 July 2023 as we will be arriving in the morning and couldn’t stay till 2pm for check-in with a kid. I got confirmation from the hotel via email stating that our rooms were booked for 22 June 2023 but after arriving the receptionist said that our rooms were not ready and guests are there. This was very frustrating and receptionists were very rude. Also the welcoming note inside the room was addressed to a wrong person. The gym need to be equipped with many equipments as we had to wait till others finish to use the treadmill. Pool was small.

My partner and I stayed for 5 nights. The hotel was great value for money hotel, all of the staff were great and very helpful, there is a restaurant onsite which served very nice food including local authentic dishes but also pizzas etc. The room itself was clean and cosy, it had all the kitchen facilities you would need including a kettle, microwave and stove along with some nice extras like an iron and ironing board. There is a washing room that we paid 90 baht to use, very cheap and super helpful for our journey. The gym is a good size which is a nice bonus and the cleaners were very friendly greeting us in the mornings, they would also leave bottles of water in the room after cleaning which was great. The location was ideal for us, you can take a train from the station nearby, Nana station is about a 10 minute walk up the street or the hotel even provides a tuk tuk that will essentially take you to it. The train is very cheap and makes it easy to get around the city. At night the street the hotel is on comes alive, littered with street food vendors and also has some nice pubs and bars.

My only issue was that we planned to sit around the pool in the sun on slow days, while the pool is in the sun, the area around it is covered so this was not possible.

All the staff were excellent. Very easy cheak-in and cheak-out. Reception staff veryplesant friendly and keen to help. Excellent domestic staff with very good cleaning and making the room. The staff at breakfast also very to help according to our needs.

The area around the pool is too small and there is no coffee or drink facility in the area. It could be improved by setting up maybe limited but avaiable service round the pool. Only two chairs and a bench around the pool. Maybe extra sitting would aslo help.

My stay at the hotel enveloped me in an unparalleled experience, where every detail radiated professionalism and genuine warmth. The room embraced me with its elegance and captivating cleanliness, while the restaurant's dishes delighted my palate with their exquisite flavors and refined presentation. Without a doubt, this is the choice I'll gravitate towards in every upcoming visit.

I wish the hotel's tuk-tuk service provided transportation to multiple destinations, not just to the main street. This could have saved me a lot of time and effort.