Amazing reception and the pool was great. We ended up staying longer than planned because it was so nice.

How friendly all the staff were and helpful

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The semi buffet breakfast is excellent. You can choose your main course and have sufficient choice of fruit, bread, cereal,drinks etc. Guests can take the breakfast indoor or outdoor in a small but beautiful garden. I love it!

The aircon in guest room is a bit slow. It takes almost half an hour to cool down the room. So you better turn on the aircon when you are leave the room for dinner. This can be done by asking for a 2nd key. The room will be cool enough when you are back from dinner. If the property owner can enhance the aircon system then this hotel will be perfect.

Great location, in a quiet street, a few minutes walk from the inner city, next to a small temple. The hotel has a really good vibe with the nice decorations, and the pool in the center. There is 0-24 reception, and all the people working there were really kind and helpful. Before and after checking out, they allowed us to leave our luggage for a couple more hours, and we could also use the pool.

The takeaway breakfast was very poor. The regular breakfast was ok, but some better quality bread and butter, and some cheese would make a huge difference. Also a few more sun beds would be useful, there were only two.

good location, lovely rooms with a wide bed and good value for money. the staff are very friendly and helpful. the breakfast was adequate for us.

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Staff are very helpful and the beds are the most comfortable I've had in Thailand....especially the memory foam pillows! I've stayed here 3 times already.

On my last visit I was given the last room in the property which had poor internet and no memory foam pillows so I actually had an uncomfortable night as the regular pillows are massive - and you can't really sleep on them. I had a really important call online as well although the internet was poor the staff did what they could to accommodate me. Despite that - I would still recommend a visit.

The best hotel to stay with family and kids in Chiang Mai. The staff are very helpful and nice. Very home feeling. I will recommend this hotel any day

Great hotel tucked away down a side road so nice and quiet. Lovely breakfast provided to start the day. There is a washing machine upstairs to use and a drying area, we did not use this as we used the laundry behind the hotel. She charged 40 baht per kilo to wash and dry, drop off and pick up next day. 15 minute walk to the night Bazaar and 5 minute walk to Sunday night Market. Easy walk to the most popular temples.

We absolutely loved our stay at Hetai and can't recommend it enough! It is minutes from the Old town (and moat if you're attending Songkran) and lots of markets and restaurants. The room was large for 3 people, bathroom was cute and beds were good. The pool and outdoor area is beautiful. Breakfast is good as well. The staff here were all outstanding, polite and friendly with us. The hotel and grounds were spotless. And the kitty on site was a bonus :)

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The hotel was lovely, quiet and very well taken care of, the room was very comfortable and nice,we loved this place to stay in Chiang Mai, very happy with it, location was great aswell, very easy to get walking to places, the breakfast was great and the staff was nice and helpful, would go again in our next trip to Thailand

The only inconvenient was the bathroom, the shower overflowed a bit as the water would not drain quickly