overall, my experience was good. The hotel offered free water, which was a definite plus, and its location was convenient.

One aspect that disappointed me was the reception's unwillingness to lend me a fork to eat my takeaway food. Despite the presence of forks in the on-site café, they strictly denied my request, even when I offered to be charged in case of theft and asked them to mark it down. Additionally, the hotel did not have a bottle opener available for borrowing. These small inconveniences were a letdown, considering the otherwise satisfactory stay.

Really nice and cosy hotel and a very good location (I had a scooter, that helps). Really nice concept, free coffee and snacks, everything I needed was in the room too.

There's noise from the busy road. But most important: although they clean every day, they didn't clean the room thoroughly ... under the bed, behind the fridge, ... dust, a sock and wrappers from previous guests ... nobody took the effort of cleaning under the bed for at least a month or more. That's simply disgusting and really should be taken care of.

I liked the interior design and the decoration of the room. It was super cute. The staff was friendly but a bit impatient at the time of check out. They have free snacks for clients but they weren't fresh unfortunately.

Breakfast options were very limited. The snacks weren't fresh or new. The hot/cold water in the shower wasn't working properly. Sometimes it was cold when the hot water is on and vice versa. The walls were thin and sometimes I could hear the people in the next room.

We had such a wonderful time at Sanae Oldtown. We extended our stay numerous times as we were just so happy that we really didn’t want to move anywhere else. The staff absolutely made our stay so amazing (notably Pat who was incredibly helpful and spoke to us about all the wonderful places to visit in Chiang Mai, she really is such an asset to the hotel). The location was perfect, rooms were clean and well maintained and free coffee/water and nibbles were an added bonus.

Nothing

This was our second stay in this good quality hotel and the reception team had read and willingly agreed to our request for a choice of room. This hotel, despite the small room sizes, is beautifully furnished and maintained to a high standard and has a great team of room service and front reception staff. It is easily equivalent to a four star hotel.

Nothing.

Safe and cozy ambience, free fruit, snack, bread, coffee at bar. I like the common area here, comfy and quiet, it is soundproofing though besides to the main road. And location is great as well since there is a very cute cat cafe nearby.

Temperature of shower water is not stable, which should be improved.

Such great value for money with a central location and nice, clean rooms. We slept so well and really enjoyed our stay

Nothing :-)

There was no breakfast but an ample supply of small treats and free drinks compensated for this.

We had a small hiccup with the taxi and payment using cash but it was not a big issue.

Very convenient to walk around inside/ outside old town. Staffs are friendly. Free refreshment. Short Walking distant to 711, restaurants, shops.

Excellent location in Old Town, very clean rooms, super friendly and helpful staff. incredibly happy with the stay