Big and comfortable bedrooms, water provided to you daily. Very big terrace with amazing ocean views. Staff is always ready to help and assist, excellent customer service. They are super fast in everything you may need. Towels provided for pool and different towels provided for beach, to make the experience more comfortable. Amazing pool, very nice sun beds. Morning shuttle from hotel to beach, by foot is 15 min in a street full of places to shop or eat. Amazing street food/ restaurant just in front of the hotel. Just as tip, on your departure as procedure for check out they need to check and verify that you leave the room properly. They don’t need more than 2-5 min. But if you are leaving in a rush because taxi or bus is waiting. Planned your departure with 5 extra minutes.

Nothing

The hotel is quite big and in general it's clean. Breakfast is ok and the swimming pool is cozy.

My room is in the building C which is very far from the reception requiring the use of 3 different lifts. Not really comfy as during peak hours it can take up to 10 minutes to exit the hotel waiting for the lifts. The general state of the room is ok, but some renovation is needed in the bathroom-

The room was gorgeous with a nice view of the sea. It was spacious, modern, clean, huge comfy bed, nice balcony and the bathroom was lovely too. The pool area was really nice, never struggled to get sunbeds even though it was small. The food at the cafe was good too. We loved the breakfast that was included. Staff were fantastic.

The only thing we didn't really like was the location to be honest! But that's our fault for not researching more before we came. I think there are nicer areas on Phuket with more to do. There was a beach and a couple of markets. Old Town was much better for markets though.

We had a Sea view room over the area of Karon beach, very good location, close to shops, great street food across the road, laundromat at device station next door. We were on the 6 floor of buildingC. Would book this room again. Free bus to beach also. Great breakfast, room service excellent.

It’s a busy part of Karon area, but worth it.

Loved this place - would recommend to all! The service on arrival was amazing, providing us with a fresh, cold drink and arranging for our bags to be taken to our rooms. We got a room upgrade and the rooms were pristine, with big balconies overlooking the pool and had a space to dry clothes. Tea/coffee/kettle provided was a bonus. The gym was basic but personally didn’t need much more. The pool space was very nice and the staff were super attentive, even taking drinks orders from the pool and bringing drinks out. We had breakfast one of the days which was a buffet consisting of both hot and cold food and drinks - all absolutely brilliant. The hotel is situated on a hill and around a twenty minute walk from the beach but as such the hotel runs a free shuttle to and from the beach and there are restaurants/bars all along the hill if you don’t want to walk as far down as the beach of an evening so it really is ideally located. Would love to go back - we adored this place.

Cannot think of a thing - everything was spot on!

Seaview Great Room and Swimming Poolside Comfortable and Relaxing Breakfast delicious

The moving line of lobby between room

Clean and comfortable, new and modern, friendly staff, spacious and soundproof rooms (we booked 3 beds room), good sea view, tasty meal.

Regular breaks of wifi sessions due to incorrect setup (one logs in and after 15-20 mins one get’s disconnected), breakfasts with the same food every day (you may get bored if you stay more than a week).

I liked the location of the hotel, the friendliness of the staff, the cleanliness of the rooms. Highly recomended if you are looking for a some calm in your stay.

Nothing really. However, the elevator on the ground floor was out of service for the whole period that I stayed in there. This was an issue because the hotel is a number of buildings that are conncted by elevators and passages. These things happen

Clean rooms, friendly staff. Nice pool and restaurant area.

Restaurant closes very early 5pm so no options to buy food or drinks after that. Have to walk for a while to get to good restaurants towards the beach.

Room was spacious and nice, resteraunts, 7 Eleven, fuel and motorbike rentals all close by. Good breakfast, but no bacon :(

Crazy layout, multiple lifts needed to get to room. Staff a little inattentive but adequate. No iron in room and no table or chairs on balcony.