We accidentally found this hotel in a guide to interesting places in the Old Town and decided to stay here just for fun. It turned out to be the best decision! The location is perfect—every direction is beautiful, and we never had to take extra steps just to reach the hotel. Everything is walkable and enjoyable. The hotel is old, but it doesn’t have that musty “grandmother’s dresser” smell. The water pressure in the shower is fantastic, and the bed is incredibly comfortable. The reception staff, Naithon and Papa, are absolute sweethearts! They told us so much about the city and gave detailed, interesting answers to all our questions about Thai life. Seriously, they deserve a bonus—they truly care about this place, and they are the soul of this place. Plus, their English is excellent! We stayed for two days to fully explore the Old Town. Despite being surrounded by popular streets, it was very quiet inside. The inner courtyard is peaceful and serene.

It’s a stunningly beautiful building inside and out, a vintage gem, but with discreet modern features (aircon, decent showers). A tranquil oasis right in the centre of the old town, it was a perfect place to escape after experiencing the mayhem of the Sunday market. The private salons for hotel guests are gorgeous. Thailand is renowned for service with a smile, but the staff here are the friendliest we’ve encountered anywhere! (Thank you Papa, Nathan, Jenny, Philip, Penny). The complimentary little snacks, cafetière in the room, Phuket breakfast desserts (worth getting up early for- served only before 9), and the all day light breakfast and evening bar service at Cafe Mem, all made for a comfortable stay.

Nothing. Note that it doesn’t have a pool, but we didn’t need one.

My wife and I have been lucky enough to have multiple stays at The Memory at On-On, and it's always a wonderful experience. The hotel is beautiful and charming, and located in the absolutely gorgeous Old Town. While everyone raves about the beaches of Phuket, Old Town is so, so worth a visit. While there isn't a full restaurant in the hotel, there are so many excellent places to eat within walking distance, and the fabulous Sunday night market is right outside the door. The cafe in the hotel serves drinks and small, delicious snacks, and is a wonderful place for people-watching. The beds are enormous and incredibly comfortable, the staff are friendly and helpful, and the historic building itself is just glorious. I can't recommend it more!

Staff was excellent and incredibly helpful and friendly. Would return just for them. Rooms small but nice and clean. Location in the historic centre. Generally good vibes and nicely decorated.

Rooms are with doors and windows indoor to the lobby which might lead to noise especially in the evening and morning. But more than okay.

We arrived late to the hotel but we did let the staff know in advance and they said there would be no problem. This hotel is amazing and possibly the best place I’ve stayed, I am a big fan of the Beach film so I’m slightly biased but every member of staff down to the cleaning lady were so helpful and courteous. The way the hotel has been restored is very classy right down to the period music playing in the back ground. When you go to Phuket skip the beaches and come here, you will not be disappointed. I can’t wait to come back and wish I’d have booked an extra night.

1. location is perfect and the hotel is just beautiful! I was very impressed with the decor and feeling of the place. Looked like the nicest in the area. 2. very close to shops and restaurants 3. easy to get a grab 4. Staff were absolutely lovely 5. Complementary mini bar and snacks was so lovely!!!

None of the below list would deter me from staying again, I loved this place! But good for people to know, 1. there was a touch of mould smell and some little termite looking bugs on the table but they were harmless and with the humidity of thailand the mould is inevitable. 2. the shower pressure and temperature was fluctuating and you need to push the water down the hole after having a shower otherwise you will hear drips all night 3. the attached cafe looked a bit pricey

The staff are all very welcoming and friendly. They made us feel well looked after. Our room was quiet and spacious with a great T.V. for movie watching.. Wifi worked really well. Air con quiet and efficient. Great rainfall walk-in shower. Comfy beds helped us sleep well. Housekeeping always cleaned our room daily, with fresh items. They work hard and results really show. Superb location close to boutique shops and eateries. We were very happy we chose this hotel for our 6 night stay.

We absolutely loved this hotel and the incredible staff that work there. Penny, Nathan, and the talented man who makes the most beautiful cappuccino (I'm sorry I am forgetting your name)—Richard, Alan—you all made our stay unforgettable. The care and love they show in their beautiful clothes, customer service, and kindness are remarkable. They all speak incredible English and were happy to help. Upon check-in, you are greeted with a cold drink in a beautiful room to complete the check-in process. The entire hotel feels like stepping back in time. The décor is elegantly done and whisks you back to the 1920s. Just past the lobby is a bar area with complimentary cookies, coffee, water, and rose water available throughout the day. Walking up the staircase to the second floor, you are welcomed by open-air sitting areas and beautiful flowers. It is truly stunning and perfect for social media pictures. Our room was also beautifully decorated. The bed was soft (Thai mattresses can be rather hard), the AC was cold, and the shower was hot. In the room, there were complimentary drinks in the fridge, as well as two bottles of water replenished daily. Coffee, tea, and a kettle were also provided. Bedside tables had electrical outlets, each bed had two pillows, and blackout curtains ensured a restful sleep. You cannot hear your neighbors. The café downstairs serves amazing coffee, croissants, and a yogurt granola bowl for breakfast. At night, I enjoyed wine and charcuterie while watching people walk by and chatting with Penny or Nathan. I stayed here with my 10-year-old son, and they always offered him treats or a special drink, which was so kind. We did not want to leave. I want to express my gratitude to the entire staff. I hope we get to see you all again. Thank you! 🙏🫶🪷

The hotel decor and ambience was very authentic. In fact became quite emotional when we arrived. The staff were amazing ,very attentive and couldn't do enough for you. Nathan was especially helpful and guiding us with our everyday activities. He ordered taxis and advised best beaches to visit. All the other staff Jenny Nene Amanda Alan and Phillip were just as attentive and very helpful. The rooms were small but very tastefully decorated and were cleaned daily with fresh towels each time. A snack was offered daily in the morning but generally we had breakfast at the adjoining cafe.. must say the fruit and granola was my favourite. Would highly recommend this hotel and would have no hesitation in going again

The lighting in the room a big low but presume thats either fir the ambience or to do with the voltage in Thailand

A storied hotel oozing with charm, in a location that is hard to beat in the middle of Old Phuket Town. Love the welcome drinks and free daily available snacks. The hotel itself is a destination and many a passerby, unbeknownst to them, walk by and get stunned by its charms, beckoning them to have a peek and enter out of curiosity. That's what I witnessed on the daily. Loads of photogenic spots within the hotel to take photos. Good for couples and architectural enthusiasts alike. A gem in the middle of a gem of a town.

Its a very old hotel, you would forgive any of its shortcomings and find its quirks and charms endearing.