Lots of entertainment, facilities, great food selection

Customer service at reception lacking! Also a la carte needs to be booked waaay in advance. Stayed 6 days but was told on day 1 all booked out for all days.

Staff friendliness. Facility, activities, pools and beach. Staff very supportive

Not all speak English

We completed 6 nights of our 7-night holiday wonderfully. However, my wife's diamond ring was not in our room within 6 days. My wife checks her bag every evening. We reported this situation to the authorities. We learned that our room was entered 16 times, 6 times by the technical service and also by the cleaning staff. Authorities conducted an investigation but could not get any results. We had to take the matter to the police station. Unfortunately, it will remain in our memories as such a memory. You should be careful with your valuables, it is not safe. It is written on the cash register that it works with 4 digits. We tried it but it did not work. However, we learned that it works with 6 digits after this incident happened.

The ring lost in our room

Good evening, I am now in the hotel. The room is very bad. This room is designed for special needs. The toilet is very high. The bathroom is bad.

Food Food is delicious .. And available all the time . ( snacks at Pool. beach between 11am -6 pm ) . Breakfast / lunch / dinner all the food nice and have alot of options all open buffet .. ( Breakfast live station eggs mixed with vegetables . lunch didn't tried . Dinner live barbecue . Fish . Chicken cubes .wings . Meat cube . Alot of sweets and vegetables . Last day for us was a sea corner for sushi . Staff are friendly adn helping .. Anything you need they brought it to your table . Kids corner for healthy food . There is a sweet bar and icecream area . With coffee and tea corner but not close to the pool .. But was cery nice sweets . Activity Kids playing area is nice and open for this time 10:30 am to 16 : 00 . Before and after its closed . Adult playing slides are open for 4 hours only each day . I don't know why . Each night they have activities for kids after dinner .Making dj and cartoon character and balloons and jumping . My kids like it so much . Room was clean and big ( i took 2 rooms sharing wih door between ) + balcony and the pool . Ground floor with 2 tv and 1 bathroom . Room service is fast . Cost me 732 euro for 4 days 3 night . May 2023 Beach There is a club car which deliver me and my family's to the beach .. Besides the beach another pool + snacks bar + ground play area + basketball + volleyball + bathroom . Cleaning Every thing is clean .. All the time you will find someone cleaing for park area . Coredor . Bar area .even my room was a clean when i took it . Finally for me will come again and i recommend this hotel . Staff very friendly . I like them all .

Negative 1. Adult playing slides are open for 4 hours only each day . 2. Pools inside and outside not heated at all . 3. Don't expect that staff are talking English . Most of them don't know . 4. When i arrived they gave me a duplex room ..was very old and very hot and i cannot control the ac there .Only available ac option is the hot one .. So i went to reception area and i request to change it .. They tried to convince me that this is the only option available .. They lie to me cuz i can see alot of rooms was cleaning besides my room ( they said the manager will be here after 2 hours .. After fighting the manager show up ..with some negotiation they give me room 1767 it was amazing . Close to resturant . Pool . 2 rooms with door between . 5. No ironing and i didn't request it . May be its available i dont know actually .