Kaya Palazzo Golf Resort

Very lovely stuff and so delicious food,the hotel standard is amazing .special thanks to Mr Rida Tounsi who you can find in every corner of the hotel just to make sure you are having max pleasure and comfort,looking forward to go again soon.

It's a top-class resort. We enjoyed the rooms, the pool, the beach, the night show. The food was beautifully displayed with every choice you could imagine. Service and staff are excellent. Special thanks to Arif who is more than a guest experience assistant, he is a really exceptional man. Our stay at KP was wonderful, thank you.

This has by far been the best hotel resort we have stayed at to date and we have stayed at many of the top hotels. The customer care and service was beyond what we expected. The food was especially delicious. As a fussy eater myself I usually struggle in al inclusive holidays but this was the first time we were provided with ample options and also tasty to Michelin levels in my opinion I couldn’t fault a thing. The staff were really attentive and friendly and even though we went during an off peak time in November they managed to make it an enjoyable experience for both myself and my husband. I would like to thank our rep Mila who went beyond her duty to move us to a different room as we were not happy with one or two menial things but she was insistent we get a better room and on our last day arranged a very nice meal for our anniversary at the sushi restaurant which again was at hakkasan levels. We were just amazed at the quality and service. We will definitely be staying at Kaya again on the future.

I really can’t think of anything but if I had to be picky the lady at the market shop was a little rude, she started off being nice and then suddenly changed her attitude towards us! Maybe something something we said she didn’t like? We are still racking our brains as to why she suddenly became rude and looked down at the floor but my husband continued to go out his way to say hi and wave every time we saw her to make a point. It was more funny at the time but in all honesty there really wasn’t a single thing we could fault beside that one lady.

Excellent excellent excellent. Everything was perfect, staff, food, facilities, cleanliness and absolutely everything. Loved the place so much.

We were there for 4 nights but it rained 2 days, which is no fault of theirs. They still created an activity for us indoors which was great

Everything is fabulous - the beach, the food, the room, all the spaces, the entertainment and all the staff. The pool are very big, with real spaces for kids, never too crowded, the same is for the beach. It might be interesting to take for one day a beach bungalow. Mila from the staff was a real help every day , giving us important information about the program. Perfect location for family with kids , perfect for everybody. I would like to come back one day..

It was just perfect, a real vacantion on the Mediteranean Sea. I really thing that is nothing to complain, just that you have to experience by yourself, going there at least one week.

Simply put it was a wonderful break. We had a fantastic suite (4216) overlooking the centre of the hotel and managed to be upgraded to use of the Lagoon Restaurant which is normally I believe for use with Lagoon Suites. For the entire duration of our stay guest services , in particular Alina and Veronika, were wonderful. We would love to come back again.

We went in winter so used the indoor pool and it could do with a bit of an upgrade

This place is magical. I was greeted by one of the staff members (Mila) and she helped me with all my requests. My girlfriend attended a trade show in that hotel during her birthday and I wanted to make something special for her after her work. Mila helped me organize the restaurant, cake & flower delivery, even found a wrapping paper for the gifts. Such a wonderful experience and hotel staff really cares for their guests.

N/A

The Lagoon suite is very spacious and has direct access to a private pool. The Lagoon restaurant serves a variety of international dishes with a very nice staff; Mahmut and Ali were extra helpful and friendly. The daily night shows at the theatre were way above expectations. The aqua park was also very well organized and added alot of fun to the stay.

The Lagoon suite area is missing its own snack and bar spots; every time you need something one needs to go inside the restaurant. The adult pool is full of kids so very little privacy. the main restaurant is ok but is not 5-star standard.

Facility is a little bit old, and cleaning services are not performed properly

The concierge (Gunja) was extremely helpful and made the stay for my family and I a lot easier.

There was a staff member called mehmet working at the pool bar during karaoke night on Tuesday 26th July whos behaviour towards me felt racist. When I asked to play some music before I even asked for the song he said “We don’t play Pakistani music.” He didn’t even look at my phone to see what song I was asking for and walked away. I had a very good tome until this incident occurred. All other staff members were wonderful but that one guy ruined my experience at the resort. Very unfortunate as I wanted to return.