1- When we reach the hotel our 3 rooms was not ready they gave us two rooms at 2 and the third room at 6 oclock and we have children with us. 2- the person who explain the hotel for us who wear blue dress was not telling the truth he told us you will go for legand land for free and you will have fast truck and you will use every thing there next day we go with my children there it was a bad experience for us we pay 4000 lyra for fast truck they refuse to give us towels i gave them money also they refuse one person there give my child a towel he was shivering if we know before we will take our toweles i hate my self when i went to legend park and we pay for every thing we drink and eat . Also the same man he was liar i told him i want connect rooms for my children he say okay tomorrow it will ready i came second day it was not ready till 3 oclock and our rooms was not ready till for oclock and one person from the reception till me why your bags is not ready i told him i close all my bags before liftting he told me in a bad way no i went with him to the two rooms he saw my bags ready he told me no we went by mistake to different numbers i told him you are working here you should be sure about the numbers it is not my mistake so they waste our holiday for two days and make us get nervous

The attitude of the reception people it was very rude and the person who guide us wearing blue dress he was not telling the truth about the facilities of the hotel he said about legend park false things

Food, facility, everything was very high quality.

Ala cart restaurants were very hard to book. They only way to get a table was to wake up early in the morning and que up at the booking desk before it opens. Even with that, we didn't manage to book all the ones we wanted to go to. Not something you would expect given this is supposed to be at the top of the 5 star category.

The entire resort is amazing, very big and fun to explore. in the room huge bed and a huge pool very comfortable and quiet. Thai food restaurants was excellent and highly recommended. Olive restaurant breakfast and dinner are very good with large selection of foods. Staff of the hotel is super-friendly and make you feel welcome, they do really great job! This resort can be perfect if they implement some improvements and make it more 5 stars modern.

I wish the quality of the facilities will be higher, many things looks outdated and can use renovation. Evening shows are very kids friendly, what about adults entertainment? Night parties can use a big upgrade. Better and louder music is needed in the adult pool. Extras such as renting a buggy to move in the hotel are way too expensive! Regarding guest services, its time to move everything to WhatsApp instead of asking the guests to go to the main lobby each time we want to book or ask something (the lobby is far away from everything) The current WhatsApp system the hotel use is managed by outer contractor which sometimes do not understand your needs and wants and the service can be much better.

Most Well set out hotel I have ever been. Huge but so smart the planning of it. all facilities near by and you don’t get tired by walking from room to breakfast to kids club to beach. We loved it. Same to say for dinning room, great selection for buffet breakfast/lunch/dinner, smart lay out of dining area also! a la carte restaurants also very good. Spa very big and I catch my zen there everyday, did not want to leave. Massage Specialist Ikhlas oh my god she make amazing sculpting and anti cellulite massage! if you go and try you will understand that this massage is worth every penny! I did many treatments in my life , this one is by far best massage ever! Generally great vibe at the hotel, every one is so sincerely friendly and welcoming makes you feel so comfortable and well!! Entertainment program , kids club , beach service, pool service - everything, everything exceeded our expectations,! Super well done to the management and owners, you are doing great job on all fronts, and we are very-very picky and well traveled clients !! Definitely coming back!

There is nothing to not like! Everything is top service and top quality!

Food, shows, location, adultd pool

Too many screaming children running and crying in olive dining room. Even if i sit in adult section, u can still hear the screaming and crying. It made us party of 5 very cross. To many young children at shows and aztec beach party, didnt feel like it was for adults. Our room 2207 did not get turndown service every night and our minbar was not stocked everyday. We asked for a soap bar to bath and waited a day before it came.⅝

Beach is private, huge territory and you can always find free good spot. There is "party" and "calm" zones. Also zone 16+ and zone for family with kids. Everything is "free" (all inclusive) on a beach. Like good quality top champagne and wines, smoothies, coffee, fresh juices and good strong liquors :) For kids - juice / hot chocolate / milk and other tasty drinks :) There is even a "beach battler" who os walking around and clean your glasses for free.

If your kids go to bed early, ask quiet room or villa.

Absolutely Superb hotel that definitely embodies its 5 star rating , super luxurious with superb amenities

Firstly although there was nothing on there terms and conditions when we booked they tried to take a £750 deposit when we checked in , Which is strange given that its ultra inclusive . This took over 2 hrs to sort out !! which we were made to wait in the lobby so beware that you will need a card on check in which we did not have Staff in general were very helpful and very polite . This cant be said about the reception staff who all looked miserable and like they didnt want to be there , This let down the hotel somewhat and not what you expect for a 5 star hotel

Very good vibe, good service

Everything is very-very expensive speakingfor massage at spa ,cosmetic at spa, photo session etc , but this is what you expect from this level of hotel

Good location Clean Nice beach

Some constant ongoing issue with not providing daily hair conditioner and body lotion I had to request it additionally - shouldn’t happen in a five star hotel especially for the price they charge Absolutely terrible shower gel and shampoo with extremely unpleasant smell - doesn’t do good for the hotel reputation either I had to buy my own shampoo and shower gel as it was impossible to use theirs - shame for 5 star hotel Reception staff is not very helpful Concierge quite rude

The manager of the bar and waiters gave the best service…we’re polite and professional