The view from the property was fabulous. We were in room 336 and the view of the Bosphorus was gorgeous.

The hotel car hire prices are too high because only fancy cars available. I think it’s counterproductive. If they were reasonable, it was worth hiring for airport pick ups or day uses rather than the yellow taxis!

The Room ,the location and the view are really excellent

When we check out they asked us to pay service charge because we booked with booking.com !!!

People, food, location, atmosphere Exceptional beds and blackout curtains Spacious rooms Good breakfast

I visit this hotel at least once a year for last 4 years Now it looks like it needs some cosmetic renovation I was given a room with not working sockets. Also in bathroom walls are chopped and with old stains. They’re not the cleaning department problem. They require repaint. Bath tub also had problems with faucets. They were leaking. Hotel is perfect. But it gets tired a bit and soon will need some renovation.

Our room was very good, had a nice “patial Bosphorus” view. The interiors are lovely, breakfast very good. Everyone at the hotel was very friendly and helpful.

The location right outside the hotel in not exaclty pleasant. I was thinking about booking a transfer from the airport, but the prices the hotel offered were far beyond any reasonable level.

The staff and location, room and in bedroom food service is 10/10

The bar says closes at 1am, I went 12.45am and they said they can’t serve me because they are cleaning up, I asked can you make a drink send to the room they refused, following day I came same time and I was served, so I don’t understand this

Great rooms and terrrific location.

Staff in restaurant had poor skills; not 5 star service. Also the photos make it look like there was a roof top bar but it is at street level. The bar was focused on men and offered no welcome for women.

Exceptional location, spacy room, very clean, staff go above and beyond to accomodate every request, exceptional service. I had a partial sea view room, and the view was good (I expect it would have been really wonderful in a sea view room)

Property not directly on waterfront (there is a street separating it from phosphorus, and there one has to go around the property to reach it). Also, there is no decent public transportation close by (no Metro, tramway is more than 10 minutes away, one needs to take taxis, which are not a very good experience in Istanbul)

We enjoyed a wonderful 5 days at the Shangri-La. The hotel is opulent, whilst remaining comfortable. The rooms are a great size, which is brilliant for families. Above and beyond everything else is the attitude of the staff! They were warm, welcoming and were always on hand to make our stay enjoyable. I would love to list all of the staff by name, but can't remember them all unfortunately. I would like to give a special thanks to Betul, Emre, Ertun & Yusuf. I hope you're all keeping well and hopefully we meet in the future.

The traffic was relatively heavy around this area, but that isn't really a hotel issue. There wasn't much else to improve.

Quality of facility is excellent. Room is great.

Breakfast could be better. It’s okay but I would expect much more from hotel like this.

The staff is outstanding, being very attentive to customers' needs and always smiling. The bathroom towels are super clean, and the water pressure is excellent. The breakfast is outstanding, featuring excellent quality cheese.

Beds and toppers require more attention, as they are curved at the head. Pillows also require some improvement. The chefs who cook eggs for breakfast do not maintain consistent quality, and it varies from day to day. The restaurant Shang Palace requires significant attention. The food is incredibly oily, and some dishes lack genuine taste.