Reception was good including car valet and room service. The Bedroom was very clean and provided all essentials. The grounds were well kept and we could walk out in the most pleasant scenery. The breakfast and bar facilities are commented on below. The swimming pool was used by us and was a very pleasant experience. We did not use all the spa facilities but they looked very good. Staff were at all times most courteous and nothing was too much trouble for anyone, however Senior or Junior they were.

No real criticisms but: We picked a school half term for our visit so invariably the hotel was full esp. with families and children. This resulted in pressures which impacted on us as a « mature » couple. Waiting for a long time on the 15th Feb before we could get into breakfast was not altogether pleasing. In the Bar we felt that the music being played was too loud to allow a meaningful conversation. In the Birnam restaurant while the food was fine it was difficult to read the menu in the candle-lit atrium part so an i-phone flashlight had to be deployed. Every possible new gadget and charging need could have been catered for except for a Smart Watch charger which we unfortunately had omitted to bring with us!

Couldn’t fault it. The resort is superb with lots to do and some lovely walks around the estate. Breakfast is something else. Service is great and staff all very accommodating.

Only negative, we were allocated a room with no view. Our outlook was over internal rooftops which bearing in mind where we were was very disappointing.

great place for family, very welcoming staff and excellent facilities. we enjoyed our stay very much.

1) so many food with alcohol , even strawberry jam. that was very disappointing. 2) although the room rates are very high and included service charge ( all F&B and other services also including service charge) yet they imposed as least GBP 600 as extra service fee. i challenged them and they removed it eventually.

Incredible staff, best of any hotel we've ever stayed at. Such a beautiful hotel and grounds but with a very relaxed not at all stuffy atmosphere. Even in the rain it's the best place to be for all members of the family. The strathearn breakfast experience was classy and decadent and perfectly indulgent! The Andrew Fairlie restaurant is phenomenal... still thinking about it!

Sometimes felt slightly cold in the corridors of the hotel and in the pool. The rooms could use more storage.

The small gestures by the staff (the receptionist Nicola. had a small cake placed in our room, after I had mentioned ‘just by chance’ that it was our 30 year Anniversary that we were celebrating). I also loved the health Club, rooms are spacious, .

We ate in the Burnham restaurant. The food was good, the snack starters were plentiful. However, I did think the Chataubriand, was quite expensive and could have been presented more lavishly

choice of restaurants, the spa, attention to small details.

beds a little hard, not the most comfortable.

exceptional service

pillows on the bed not great.

great location, all of the food and drink was a highlight

spa isn’t very impressive

Beautiful Hotel and stay, we’re always looked after from the moment we arrive till the moment we leave. Best breakfast you’ll ever eat!

Nothing.

From valet parking, through to staff on reception, restaurants Burnham and Andrew Fairlie restaurant, flowers, champagne, spa, horse riding and falconry, all excellent. Breakfast in the Strathearn restaurant was amazing, so quiet.