spa facilities

dinner come out with cold sauce, by the time it had been heated up it had taken the enjoyment out of our meal.

the facilities are extremely clean the cleaners were honestly the nicest staff members out of all the staff

that a coffee was 7£ bit excessive when the coffee was fairly average. only 1 bottle or still water in the room

The best part for us was the spa. Lots of different saunas/steam rooms and 2 great size pools inside and outside. We dined at Latymer their Michelin star restaurant. Great food. For us though, 3hrs for a 6 course tasting menu was just too long. We ended up skipping a course or 2. The food in my opinion should have come out more quickly. And we should have been out within 2 1/2 hrs max. So you don’t get to the point of asking how long it will be until the next course.

No minibar in the room. When you want a drink when getting ready, ordering it via an iPad, then waiting 30 mins wasn’t ideal. Secondly the bar prices were ridiculous, £50 for 2 large g&t’s seemed total overkill. That’s more expensive that Nobu, Zuma, Hakkasan etc without the same vibe. Great food in Latymer, but as mentioned, the timing wasn’t quite right on the 6 course tasting menu. So we ended up skipping courses

Stunning grounds, massive room (we had a traditional room), and an incredible spa with so many different types of sauna, steam and other relaxing options. Definitely on the more expensive side but we were really pleased with our stay and everyone was lovely and helpful. The fact that we could use the spa on the day we arrived and for a few hours the next day including after check out made it much better, we didn’t feel any rush to leave.

Some details were ever so slightly dated but barely noticeable and match the style of the place.

Absolutely amazing spa, even though there was no available appointments during our stay we left feeling totally refreshed and relaxed. this spa has everything you can ask for and much more! The staff was very welcoming and lovely throughout the stay. The room was spacious and very comfortable, the bed and pillows were super comfy (when I booked the room I asked for a pregnancy massage and from this only information they had prepared the room with a pregnancy pillow for the night, that is first class service!!). During the night the room was dark and totally quite, just perfect and we slept so well! We had dinner and breakfast at Hillfield with great food and service. Our expectations were quite low since we had decided not to go to the Michelin star restaurant (it didn’t felt worth the money while being pregnant) but we’re so happy with our choice and ended up having a four course dinner at the Hillfield, with great wine suggestions for my husband and really nice dishes and excellent service. Thank you so much Pennyhill for givning us the best mini babymoon ever ❤️

great place, but it seems that the concept is more focused on people with membership, rather than guests of the hotel, which is ridiculous to me. very clean and beautiful around, food is ok, breakfasts are the worst part. i do not understand how they created such a little menu for breakfasts. when you go to such beautiful places you expect more luxurious meals.

It was my birthday weekend and the place couldn't be better ! Loved it

The rooms wardrobe shelves werr full of dust, no fridge in a room.

Some of the staff were amazing and very helpful

We had dinner in the latymer restaurant, proposed to my partner, so we were watching a Instagram video of how I didn’t it and had a very rude couple, giving us dirty looks they also complained. So we had to move tables, it ruined our night so we ended up going to bed then leaving early the next day

The rooms feel luxurious and are well equipped and the spa is absolutely beautiful.

Only a couple of things spoilt our stay, one was unfortunately an extremely rude member of the night reception team and also the outside hydrotherapy was under maintenance.

We have stayed at the hotel twice before and due to having to reorganise our wedding plans due to covid we picked the hotel to stay in for a few days after our wedding. It was incredible. We where upgraded to the Heywood room which is just amazing. Huge bath, walk in shower, balcony, 4 poster bed. It really is exceptional. Allison on reception saw we had arrived after our wedding as the Mrs was still in the wedding dress and offered to take pictures for us around the hotel and grounds which turned into a full photoshoot. This was well above and beyond what we would expect and really was a lovely thing to do for us. The pictures are beautiful so big thanks to Allison. The spa is out of this world Dinner at the Latymer was top notch and the staff where so professional and really delivered the 5 star service. Dinner at the Hillman was lovely both nights we ate there. We were even given a parking space by the door with a sign (reserved for Heywood suite) this made us feel very important 😆 All in all it was perfect and really made our honeymoon.

Having to leave