prices in the bar - ridiculously expensive

It was a nice hotel, lovely clean property close to Lapland UK, which was the purpose of the stay. The spa/pool facilities were lovely. MOST of the staff were friendly and helpful.

The initial welcome from the man behind the reception desk was appalling. There had been a booking mistake by Booking.com, which had nothing to do with us and after a few days sorting after arriving home, Booking.com realised their mistake and sorted it for us. However on arrival at the hotel, the member of staff immediately accused us of double booking and to cut a long story short manipulated the payment so we ended up paying for our original 2 room stay and then charged again for the 2nd booked room which we hadn’t booked and told them so. It all got sorted and we fully reimbursed but no apology from the hotel, but at no point did the man show any understanding, listen to anything we said and treated us like we were scammers!!! What a shame as the hotel and other staff were lovely.

Beautiful venue & pretty grounds. Staff were very helpful, we arrived early (11am) & they let us check in which was helpful. Room was clean & comfortable but they had missed cleaning where some tea had been split down the side of a table. Everything else was spotless particularly the bathroom. Bed & chairs were comfortable. Food was great. Area around the hotel a little too quiet if you want to explore but if you're looking for a relaxing weekend in a pretty setting & want to use the spa this place is perfect. Would be lovely for a family event or wedding too.

Beautiful old building. Great breakfast..Lovely breakfast staff. Great shower. Set in pretty grounds. Stunning reception area and stairway. Gorgeous wallpaper in reception area and stairway. Very nice sitting room with huge windows. Comfortable bed. Parking space. 24 hour reception. Nice area of Surrey.

I didn't like all the cigarette ends in ash trays on the lawn tables. It was a bit noisy in the night with people's pet dogs woofing. I was very cold the first night with just one duvet (but was better the second night when I asked for an extra one).

We stayed here to go to Lakeside for the darts finals. What a little gem this place is! The staff were great.... particularly the lovely male receptionist who greeted us on arrival. I didn't get his name but a big thumbs up to him. The Christmas decor was a little bit of unexpected icing on the cake. Our room was relatively spacious with a very comfy bed. Clean and homely. Thanks to housekeeping. Breakfast choices were superb. We helped ourselves to a Full English which saw us happily back to our home in Wales later in the day. Thanks to the kitchen and waiting staff. Thank you so much for a lovely stay. We wouldn't hesitate to stay with you again if we return to the area.

Tranquil beautiful surroundings quiet and peaceful, the smell throughout the hotel was amazing !!!! staff really friendly and helpful, spa was lovely pool was clean and facilities were excellent Products in the bathroom were lovely too great smell and plenty of.

Only moans I could have is that the breakfast was defiantly substandard, we arrived 8am on Saturday morn for breakfast it was lukewarm not much choice, bacon and sausages were not of good standard, no choice of eggs - fried poached etc only scrambled which was anaemic and tasteless, coffee was also lukewarm and barely drinkable, we didn’t even bother today (Sunday) cause was such a disappointment. Just sad had to mention this part oh and should put more towels in the rooms,

Wow the hotel set in a beautiful location surrounded by beautiful woodlike landscapes Wtje Christmas decorations were amazing, the spa facilities were included and we all had a swim the evening of arrival. We didn't eat at the hotel we went to a beautiful little pub down the road. The rooms were clean and beds were so comfy. The grand entrance was dressed up beautifully for Christmas Lapland UK was our destination for the day and it was about 6 miles away which was great Absolutely amazing

Stairs as have elderly mother and a child with disabilities but it wasn't too bad to maintain the steps up to the room

Nice hotel, we went on NYE and didn't do the gala but wanted a nice chill evening so we still had to drive into Camberley for food but then breakfast was nice. I was a little sad they had run out of vegan haggis but it was all nice. The spa was lovely and we had amazing hot stone massages on new years day. The decor in the main hotel was lovely and the rooms were nice too.

The bar was a little small, there was another room but I think also it was very quiet because most people were at the gala. I would have liked a jacuzzi in the spa but otherwise good!

Lovely hotel with beautiful grounds and seating in the front. The room was spacious and very clean and the bed was very comfortable. The lady that ran the breakfast room was very helpful and pleasant and breakfast was good.. The pool and the sauna was lovely and we had robes and slippers provided

One of the towels in the bedroom was threadbare and had a hole in it. There was only one member of staff on the bar and we had to wait nearly half an hour for a cup of coffee.

This is a gorgeous old property, with stunning grounds. Rooms are generous in size and extremely comfortable. Beautiful bedding and a superb mattress. Old world comfort, something that I enjoy in this fast paced modern world. I felt very peaceful staying at this location. Staff were extremely polite and helpful especially to my brother who felt a little unwell in the morning.

I would have liked a kettle and coffee/tea tray in my room. Very limited disabled parking spaces which meant I had to walk a very long way from my car with all my bags to my room and back again the next morning. Neither were deal breakers though, I would stay here again.