When the hotel realised that someone who deals with their social media had made a mistake on the description of our room stating that it had mountain views which none of the rooms do ! They where quick to give us both a free breakfast worth over £30 to make up for the mistake It was Sharon who sorted everything I think she was the manager ,she was very nice and quick to sort things out for us

The wee guy on the desk at the front had as much life as a funeral home , we had to ask where and how to get to our room as he just said (here room 17) and put the key card down and went back to what he was doing , not a very warm welcome for such a famous hotel

Great location for exploring wider Inverness area. Popular with families and walkers. There is a cafe, restaurant, ice cream shop and 2 gift shops on site. Short walk into the village for small village shop, gift shop and a couple of restaurants. The room was lovely although walls were a bit thin and could hear neighbours at times. Staff were nice. Plenty of parking on site. The restaurant was nice but we felt it was a bit overpriced for the quality of the main courses we received but the starters and desserts were fab. We felt it was a bit expensive for room only although we left it really late to book which may have limited the options available.

Breakfast wasn’t included in the price.

It was newly decorated and the room was very nice. The bed was comfortable and the bathroom facilities were good. I liked the fact that the blind was built into the window and kept most of the light out.

The biggest thing was no mirror in the room for my wife todo her hair and makeup, easy fix, in room 17 above where the kettle was a mirror here would be perfect. Also hook for a dressing gown in the bathroom door would be good. But why were the walls painted magnolia when the room was grey? So decor didn’t match accessories

The hotel is located in a great location for exploring the surroundings both by car and by public transport the room was clean, cozy, with bed confertevole, good lighting and a view from the window rather pleasant; also the bathroom was very functional with also the tub option that I really enjoyed .The staff was really friendly and friendly throughout the stay.Personally I did not find the rooms noisy. The breakfast offered various great choices to start the day. Indefinite choose this accommodation again for future visits here.

Just small improvements: I would add something of food in the welcome kit but it was ok too; and the key to the room door was sometimes a bit hard but nothing that...

We stayed in main building and the accomodation itself was perfect. It was tidy and clean, beds were comfortable.

When someone walked in the next room, you could hear the floor creaking as if they were walking in our room. Breakfast is open to everyone (not just hotel guests) and you pay for each meal/drink as you would in a normal restaurant. Although this is not a big problem, the value for money is questionable. I recommend eating somewhere else.

Brilliant location, bit tricky to find at first but all made sense eventually! The staff were all friendly and very helpful. Gorgeous cat behind reception! And the view from room may was maybe not the sort you'd take a photo of ( a pretty stone wall and some plants,) but short walk out to the courtyard area and it was lovely.

Didn't really have any complaints ! Found the lock a bit tricky, but that was just a case of getting the knack. Very minor!!

It was in a nice spot right next to the visitor centre. We had a great nights sleep. It was great to have gluten free options in the cafe.

We booked 2 rooms for our family but they were in different buildings. It wasn’t a huge problem as the buildings were close by. The windows in our budget double room were really this so could hear the birds and things loudly in the morning.

Donal the owner was great and showed great customer service skills. Firstly i arrived early several hours before check in and asked if i could leave my bag in reception but Donal said no issue i will check you in now and you can have your room early. Donal also upgraded my room to a double from a single. He also walked me to the room and ensured the heating was on Donals comms was great

nothing everything was great

Good location and definitly a family friendly hotel. Very friendly staff and helpful owner. Each logde has a parking space, that a plus. You can buy your tickets for a boat trip on the Loch Ness on the premices. Just cross the bridge to get to the village, great choice of restaurants there. Numerous beautiful hiking trails, including one that leads straight to Urquhart Castle. By the way, the lamps, along the windows, in the dining room (where we had our breakfasts) are stunning!

Humidity in the room, we had to let the window open even during the night. Luckily, the weather was warm during our stay.

Renovated room, with great breakfast choices available in the cafe (not included, but that was clear on booking, continental is currently £9.95). The French toast was really tasty. We had 5 rooms and a comfortable nights stay.

Soundproofing between rooms is poor, but only an issue with very noisy neighbours, which we didn't have.