Good choice of options for Breakfast. Evening dinner also available at separate cost with good choice and good size portions. Location of restaurant dining room overlooked the harbour so great for viewing whilst dining, even if your room didn't overlook this. Great walkable position overlooking the ferry terminal. Also on main bus route with bus stops just outside the hotel in each direction. Whilst some bus routes originate at the Viking bus station in Lerwick; approximately a 15 minute walk, some buses do stop at the hotel on the way back. All the staff were friendly and helpful.

Steps away from the ferry terminal - very convenient for travellers on foot. We soon realized that travelling on foot or by public transportation was impossible - the staff hooked us up with an extremely cheap and flexible car hire for the day! Friendly, accommodating and helpful staff with great recommendations for wool wear shops and scenic routes to the cake fridges! Walkable to city centre and Commercial Street. Staff accommodated early arrival and held our bags until check in and later until the ferry arrived. Room was functional and comfortable. Breakfast was great with several cooked options.

Walkable and convenient for ferry travellers on foot but not the most picturesque location.

The Shetland Hotel, possibly built as a grand project in the ’60s, has seen better days. However, everything works. Rooms are large. The room plumbing has been recently renewed and is quiet. The double glazing insulates from the notorious weather and any noise from the nearby road. The staff are helpful. The free breakfasts with table service, good. Dinner is available to guests and could be welcome to those not wanting to drive to the town centre or walk the 15 minutes required. The hotel is literally 50 metres across the road from the Northlink ferry to Aberdeen. Carparking is on site, at no charge.

The hotel could closer to the worthwhile restaurants, so trudging back after a couple of drinks, in the rain, ceases to be fun.

Excellent location directly opposite the ferry terminal. Friendly staff were helpful. The rooms were a good size and the breakfast was good. We didn't eat there in the evening. There is a co-op store 5mins walk from the hotel and it takes 20mins to walk into the town center. There is ample free parking at the hotel.

The decor of the hotel was a little dated but that didn't affect our stay.

Had a suite which is very spacious but unfortunately only a double bed, it had 2 bathrooms but only one unlocked to use, aparantly the owner is going to refurbish soon & I suggested at least a king size bed & opening the 2nd bathroom as they are small. Food was excellent, staff very friendly & helpful, exceptionally clean, wonderful place to stay except some idiot decided to build a ferry terminal directly oposit....

The Ferry terminal oposite & only a double bed.

Convenient for harbour and ferry. Staff very welcoming especially jane one of the managers who went out of her way to make our stay good. Very helpful with places to visit and good advice. Easy to get our own t-bags, milk etc from reception. Having a lift was great too. Parking very good. Food very nice and breakfast.

Electrics in room were not very good. First day fuse blew when we used hairdryer. One half of room plugs didn't seem to work properly. All electrics need looking at. Lovely hotel but very dated and dark decor in corridors.

Location was second to none; free parking, and plenty of it. Ferry terminal adjacent. Within easy walking distance into Lerwick. Perfect location for exploring the Shetland Isles by car & ferries. Very generous breakfasts. Good choices, and excellent evening meals. Friendly and helpful, and accommodating staff.

Nothing whatsoever to complain about. All good. Would highly recommend the Shetland Hotel - spacious, quiet rooms, with good views over Lerwick Harbour.

Hotel was well cared for and very clean. Shields around the reception looked a little odd against the rest of the hotel, but it is the "Shetland Hotel" after all and I liked it. Staff were excellent, great attention to detail. I had to check in late and out early and they had the forethought to suggest I order dinner before arrival and put together a packed breakfast for my departure.

One of the lightbulbs was defective in my room, but I only informed staff upon departure. I would have liked the view of the harbour. A notice introducing the shields around reception would be a nice touch.

Breakfasts were great well cooked,staff quick and attentive.the hotel was closer to ferry terminal than i thought room was plenty big enough

Didn't get a double bed as requested ( rooms possibly don't have them) windows on outside of restaurant weren't cleaned so spoilt the view outside

Room was very comfortable and the staff at reception and in the restaurant and bar were incredibly nice and helpful.