very clean, looked very smart and high end

a bit cramped and no smart tv

Genuinely loved our experience at the hotel, the main point for me personally was the staff on the desk, always super friendly and supportive of any needs, a special recognition to Norbert on the front desk as his emails arranging a suprise for my girlfriend were professional and supportive, the room itself was innovative and very smart, the bag luggage room was available at all times and we appreciated that.

Small improvements personally would of been a proper bar on site, the fridge drinks were a good idea for a bar however not something I would permanent, also the setting of the hotel from the outside at night time was a bit gloomy and could use with some more seating, lighting and some flora.

Looked at reviews after booking hotel, I was worried particularly the ones over cleaniness; no need to though and likewise for anyone else considering booking this sweet quiet hotel. I am very particular on cleaniness and everything was spotless including the unusual such as shower head, mattress protectors etc. Rooms are sufficiently roomy but quite unique in layout such as toilet behind a mirror door and the shower likewise, but it's good to have something different. Had room at back, 303, AC very effective but opened window and it was so quiet, unusual for me and London. Staff are all very friendly, helpful and can't do enough to help. Give them a go and be as pleased as I was, saddened to leave...!

Staff very friendly. The room was clean and the location was great. We could walk to Hammersmith station . Shout-out to outdoor tart for the beautiful breakfast.

Very close to our places of interest and restaurants. Room space very well distributed so that you have all that you need and also enough room space. The working chair and desk were also very comfortable.

The toilet and shower room lights were activated by sensor, therefore the lights cannot be turned on/off by demand. The problem was that as I went to the bathroom during the night, the lights were too powerful. Also from time to time there was a smell from the shower sewage. Also a piece of cloth by the sink would be awesome to have in order to be able to wipe up the counter top.

We enjoyed our stay at this property, friends had stayed here before which gave us more confidence to give it a try and we weren't disappointed. The location is good, near the Tube and shops to buy provisions plus excellent restaurants within walking distance. It was nice having a separate seating and desk/breakfast area. Space savings are made by having a separate toilet, closet and shower area which can be closed off to keep the sleeping and living area separate. It's great if you are meeting a friend and nice for yourselves. It was useful having a small fridge to keep drinks cool. It was a good base for exploring London on a leisure trip, I could see it being a good base for a business trip with the desk facility and the property was quiet.

No basin in the toilet, a trade off with saving space.

We had an amazing stay at Luma. The staff at the reception were exceptional and very helpful and professional, always readily available to meet our requests. It was a big plus for us that we were able to leave our luggage there before our check-in and after our checkout so we could do more things without having to worry about where to leave them. Also, perfect location super close to Hammersmith Station (about 2 min walking) which had connections both to the city and to the airport. Fast WiFi and you can help yourselves with a free cup of tea at the reception while waiting.

Only thing that I could find not to my liking was the water pressure in the shower which was a bit low especially when rinsing long hair. The room layout is also not the normal one we are used to when at a hotel but get easily used to.

Really comfortable beds (even the twin size beds had mattress toppers), close to tube station, friendly staff, easy check in/out, luggage was stored during the day after I had checked out, beautiful room, sound proof, great facilities, amazing for working (i was there for a week and had to work) as loads of sockets and USB ports with a large desk and comfortable chair.

Booking says it includes a "view" - this view was of just a white wall and could literally see nothing else so would definitely not advertise that as a view during booking, the toilet pipes continu9usoy made noise.

The staff were Friendly and the hotel was nice and quiet at night when trying to sleep. The room was also a decent size.

It's not obvious in the pictures but there is no bathroom...The shower is separated from the room by a curtain but the curtain had a 3 inch gap so people in the room could see you shower. Not ideal when you're in a family room with your Mum and sister. Also we had booked for 3 people, the extra bed was set up but when we got back to the hotel we realised we only had 2 towels and 2 mugs so had to go up to reception and ask for more. Not a big deal but a bit irritating when you're exhausted from travel and just desperate to have a shower, cup of tea and get to bed.

Location, close to tube Lots of Resturants and shops. Room was small but beds comfortable Unusual design, toilet in closet separate to bathroom. No wine glasses need to request from reception Cot available for small child. Reception staff, friendly, helpful and kind.

We booked 2 rooms and one room the carpet was extremely soiled, needed cleaning ,thankful I had slippers to wear. Shower required proper cleaning using a small brush to remove black mould around soap holder and taps,