The new mattresses and the refund of spa area are superb. similarly thr Xmas decorations really are top notch. The staff and service as always are superb (Daniel, Camelia, Otilia , Daniel and Cherif) and clearly the team does a great job as new members such as Elizabete seem really at ease dealing with guests.

The arrogance of Aviary staff in the evening, which stands in stark contrast to their colleagues in the morning and day, alongside hotel staff who are otherwise superb

The location was perfect; it was not too far away from the center and, at the same time, not close. Second, There was a lot to do around my hotel, and the staff also helped me someday with making a plan that matched my desires

X

Staff were amazing especially Daniel he was very helpful, kind and attentive.

There was nothing we didn’t like

Good location, quiet for the city. The spa was lovely & relaxing. The staff were all friendly & decent especially the door staff.

The bed & pillows were uncomfortable. The pillows were changed by housekeeping. Room cold as window letting by don’t think maintenance got round to fixing it. No breakfast although had club room. No warm smoking areas. Housekeeping not done on second day. The tv channels were naff.

My experience at Montcalm in Finsbury Square was nothing short of extraordinary. From the very moment I stepped into the hotel, a genuine and warm welcome enveloped me, creating an atmosphere that seamlessly blended homely comfort with a touch of luxurious indulgence. The staff's attention to detail and commitment to hospitality set the tone for what turned out to be an exceptional stay. The ambiance of the hotel resonated with a perfect harmony of elegance and warmth. The interior design and decor reflected a meticulous attention to detail, making every corner inviting and aesthetically pleasing. It truly felt like a home away from home, but with a sophisticated touch that elevated the entire experience. One standout aspect of my stay was the thoughtful gesture of complimentary New Year's chocolates and drinks. This unexpected treat added a delightful and festive touch to my visit, showcasing the hotel's dedication to going above and beyond to create memorable moments for their guests. Throughout my stay, the staff exhibited a level of professionalism and helpfulness that left a lasting impression. Every interaction, from check-in to check-out, was met with a genuine willingness to assist and ensure a seamless experience. I'd like to extend a special commendation to the manager whose leadership clearly influenced the high standards of service across the entire team. The rooms at Montcalm were not just spacious; they were a testament to refined design and comfort. The attention to detail in the room's decor, coupled with the ample space, created an environment that was both aesthetically pleasing and functionally comfortable. It was a true reflection of the standards advertised on Booking.com, if not surpassing them. In conclusion, Montcalm in Finsbury Square is not just a hotel; it's an experience crafted with care and attention to detail.

The location was great, the facilities like the gym and pool were good, the room was comfortable and the staff were very friendly and helpful.

The carpet in the room needed a heavy vacuuming, the mattress was very lumpy and had large dips in it, and the room control panel for lights and AC was very difficult to use and malfunctioned several times during our stay.

Great hotel, the staff were really pleasant at all times. We were told they had got a lot of new staff recently. They were very helpful with baggage’s when we arrived, though after we waited a while for our bags I went to reception to see long they would be and our bags were infront of the desk at reception. And no one knew who they belonged to. We were offered water, minced pies and mulled wine on arrival while we waited for our room to be ready. Which was ready on time. We were asked if we would like Prosecco on the house to our room, we said why not if coarse. This never arrived, and when our bags came to the room we mentioned this and the butler and he said ok I will chase this up with his team but we never heard back. Apparently our room was upgraded. Not sure what from and too but no complaints about the room, very clean. We asked for some milk at the bar for our baby and that was no problem which was great. We had a really good time and feel the staff were very pleasant at all times. Very good for the money. I think the doorman was called Dennis very nice man, friendly 10/10 over all we had a great time. We had an evening meal at the Aviary in the winter igloo which was fantastic and had a great view. The food was fantastic and we also had breakfast up there the next morning which was very good. Definitely worth the money.

Communication

The hotel’s location is fantastic. In a nice area of London, with plenty of access to transport. We stayed in the Club room which included the lounge in the evening. Fantastic room, very comfy. We were greeted by Prosecco at reception and the customer service throughout our stay was impeccable. It was our anniversary, and they had petals presented on the bed with balloons and a cake in the room, a lovely little surprise! A special note to Diana and Daniela who worked on reception, they were lovely and made sure we were looked after well throughout the two nights. The aviory on the rooftop was incredible and we had probably the best roast dinner we’ve had in London. Again, excellent customer service all round. Mark who I believe was the restaurant manager was lovely and showed a great deal of attention to us. Last note was that we ordered room service breakfast and sadly it didn’t show up. We called reception and they refunded us and we had a complimentary meal and coffee downstairs to make up for it, a very nice touch! Safe to say we’ll be staying again !

The staff were extremely welcoming and went out of their way at every step to offer that little bit more. I told them we were celebrating my mum's 75th birthday and they left wine, chocolates and a personalized card in the room for her. We really enjoyed our stay and the use of the spa. Although the pool is much smaller than it appears in the photos, and a little worn down, we really enjoyed it, and it was nice to be able to use it anytime between 6am-10pm without needing to pre-book.

Breakfast in the aviary was lovely, but when we went for dinner it was incredibly noisy and crowded. We did not stay for the meal as we had to shout to hear each other, so we enjoyed a much quieter dinner in our room instead. While some small aspects of the hotel could do with a little renovation, overall it is very comfortable and we would definitely go back!

The lounge on the ground floor was excellent. On my two previous visits it had not been available so I was very pleased to see it and use it. The iced lemonade available was very welcome. The doormen and staff at reception were very helpful and helped unload our car and take everything up to our room. They helped in sourcing taxis and were generally very kind. The pool is lovely as is the roof top terrace with the great views over the city. The room was very comfortable with coffee machine, fresh milk and fridge and plenty of space.

The wait for breakfast was quite long as it was very busy.