The location is excellent, right in front of the underground station that connects directly to Heathrow Airport. It's a very central address near to shops, restaurantes, bus stops and other underground stations. Very easy to di everything by foot. There were so many restaurant options that we didn't have time to try them all. The staff was extremely friendly and helpful. We spent 8 days and everything went perfectly.

There are only two elevators and they are very small (4 people capacity). During busy hours like check-in or check-out it's impossible to use them, so we had to take the stairs. One elevator was broken for one day, but they fixed it the following morning.

The location is superb if you are going to London as a Tourist . It is right in the center of oxford street . love it . The bathroom amenities were good , water pressure in the shower was excellent . The bed was very comfortable . The staff were very helpful and tried their best to cover the shortage at times .

They failed to let us know when booking that there is a construction site across the street . Noise can get to you easily if you are there to relax . The phones in the rooms were not working . The AC made a loud noise when working . The reception was understaffed at many times . The breakfast is very modest with choices .

The room we booked was not big, but OK for 2 people. The bed is very comfortable, but for 2 people somehow small (ca. 135 cm). The bedding, pillows and the duvet were very comfortable. Very friendly staff. Lara - you rock! The hotel location is great. Some guests were mentioning that marble arch or oxford street underground stations are near to the hotel...well they are near, but if you have luggage, just get out at Bond Street station, and you will be just vis-a-vis the hotel.

The carpet in the room has seen its best days, it looks awfully durty and spoils the whole impression of the room. If you do not want to be woken up at 8 o'clock in the morning by the cleaning personal, do not forget to switch "do not disturb" sign on.

The staff at this hotel were exceptional. They were warm, friendly, and helpful, going out of their way to make my stay enjoyable. The location was also superb, just steps from Bond Station, making it easy to explore the city. The room was spacious and comfortable, with everything I needed for a relaxing stay. I would highly recommend this hotel to anyone looking for a luxurious and memorable experience.

The only downside to my stay at this hotel was the elevator. The sound it made was quite alarming, and it made me feel a little uneasy every time I used it. However, It is probably just due for a renovation. Overall, I had a great stay at this hotel, and I would definitely recommend it to others.

- Check in process and reception staff were fantastic, really appreciated the friendly and welcoming nature of everyone we met especially after an exhausting long flight. - Location is great - Bond st train station is literally next door making getting around very easy. - Breakfast was of a high quality with both buffet and a la carte options. - Beds and linens very comfortable and good quality - Bathroom good and housekeeping also inobtrusive and swift.

Extremely small gripe and certainly not a deal breaker - I had a 4 night stay and the breakfast options were the same every single day without variance. Would be really good to have some variety from day to day. The food options that were on offer though were of a high quality and thoroughly enjoyed.

Location was amazing. Most staff friendly and welcoming. Room lovely and spacious.

Kettle and coffee machine had nowhere to be plugged in. Had to put them on the floor - not good with mobility issues and an Autistic daughter! We booked in as soon as we arrived, but the room wasn't ready so we went shopping. When we came back, another member of staff tried to book us in again, despite me telling him twice, in different ways, we had already done this. He didn't listen to me, the member of staff who booked us in had to intervene. I felt he took this out on us, as he felt humiliated. Breakfast was lovely, but a little weirdly set out.

Restaurant Staff excellent and welcoming, Sabig & Heera & Chedra & Yildiz - it was a pleasure to see them at breakfast, nothing was too much trouble for them. Filter coffee at breakfast was excellent. Nice bathroom and lovely toiletries all that you need. Excellent location just on Oxford Street, safe area and great if you are in London for shopping.

Room was cold on arrival but they provided an extra heater. Safe was not working but maintenance fixed it so all good. Rooms and beds are way too small. Reception girls not welcoming. They need a more responsible manager at front office.

Very clean. Felt very welcome and the staff were excellent. We were celebrating a birthday so there was a lovely towel cake in the room which made us smile. The breakfast was excellent with a good selection of food. The young lady who served us was absolutely lovely with just the right amount of attentiveness. Would certainly stay again if we needed to be in that area. It was ideal for the theatre. The room we were given overlooked Oxford Street which was perfect for people watching.

The room we had overlooked a building development so I imagine it could be noisy if work was being carried out. We visited Saturday/Sunday when there was no work taking place.

Excellent location… very convenient.. Lovely staff. comfortable beds.

very small rooms even the premium one! not like the pictures at all. Limited services in this hotel.

Room was very clean and fresh - a little on the small side but, we just needed the room for sleep, so no issue there at all for us. Staff at reception were professional and efficient. One even advised us of the weather alert for thunderstorms later in the day. Little to no street noise in the room, even though it is very close to a busy street. 1 minute walk to Bond street Underground station with a direct link to Heathrow Airport.

We didn't include breakfast as it was £25 each which we didn't think was worth it for a standard hotel breakfast. There are lots of nice cafes within a 5-10 minute walk serving breakfast nearby for better value.