Location was great for us. Room was a good size and hotel quiet at night, bed comfy. Easy to get to as so close to tube and can walk Oxford St, Regent St, Piccadilly Circus. Hyde Park close by and also only a tube stop away to the kids park area if don't feel like the walk. Took taxi down to Churchill War Rooms and it was only about £10.

Mixed reviews on Bookings.com made us bit cautious about booking and if there had been more options available for our weekend we probably wouldn't have booked Thistle Marble Arch. Which would have been a shame as it turned out to be much better than the reviews and suited us really well.

This is my second stay at this amazing hotel located on Oxford Street. The staff are so friendly specially Anusha who helped us for the check in and gave us a free upgrade. Rooms are spacious, bed is comfy, Wi Fi is good and the rooms are very clean. Everything is on a walking distance from the hotel and there is a Costa Coffe at the reception level and outside the hotel (attached to the hotel). The concierge team are amazing and helpful too. The breakfast at this hotel is as great as it could be with so many varieties. The hotel is 30 minutes away from Heathrow Airport (can be more with traffic). Check out time is at 11 and can be extended till 12 for free after which you can extend by paying GBP 30 per hour.

Breakfast was great and concierge was very helpful

We had booked two DELUX Rooms and were given two rooms on the Second floor 285 and 286 we were two couples on a short holiday - the rooms as marked on the Website were not the same as the rooms given - our rooms looked old and dated - probably the refurbished rooms were on other floors, but it was late when we checked in so we did not bother - we were disappointed (we are not persons to complain) I would have expected the Receptionist to see the mistake she did - note that we had paid some 5 days in advance for the Rooms so we expected better - just disappointed - Also the fact that Reception was on the second floor with an escalator was not convenient - but next time around I will expect much better rooms - we are travelling again in December.

I really appreciated the exceptional hospitality and service at the hotel. The staff was incredibly welcoming and attentive throughout my stay. Also, one of the things I loved about the hotel was the level of comfort and the excellent amenities provided. The rooms were spotless, and the housekeeping staff did a fantastic job of keeping everything well organized. The hotel's location was absolutely perfect for my stay. It was conveniently situated near several popular attractions, I appreciated how easily I could explore the city and return to the comfort of the hotel without any hassle.

The hotel policy was to check in at 3 pm. I was hoping to check in earlier when I arrived, other than that, everything was good

overall the rooms are clean and nice the location is excellent

the staff was quite stringent on the late check out matter

clean- location- staff

two of the escalators were not working which led to a crowd while going to the room

We loved the location which is one street behind Oxford St. It's near to the marble arch area where we could go take the hop on off bus and also for a morning walk in hyde park. Primark was only a walk away and that was brilliant to the wife. Taxis are readily available queuing up in front of the hotel. Because of this, we were able to cover more than 20 places we have starred in google map for our travel. Staff were always available at the reception and were very helpful. I accidentally left my sweater near the waiting area and thought I've lost it but one of the staff went to the store and took it out from safekeeping. Bfast was excellent and we loved the spread. The adjoining restaurant was also very nice with lovely fish& chips. the room was spacious enough and was neat and clean. We stayed there for 3 nights and continued with another 3 nights after we discovered the poor cramped quality of our next hotel stay in sussex gardens. we keft the hotel and immediately booked Thistle hotel and fortunately there were still many rooms available through booking.com. Thank u U saved the day.

Nothing

The location is excellent

The room rate is very expensive

Location (near to Primark, Pharmacy, Convenience Stalls - Sainsbury's), strong WiFi, rather friendly staff. Beds were comfy, even the sofa bed. Rooms had most things you needed. Housekeeping was great and supplies replenished daily.

For wheelchair or stroller users, you will be required to take a lift from streetside to the Lobby (2 lifts available but often used by housekeeping/porter services resulting in longer waits), before changing to another lift (4 lifts available here so not that much of an issue here) up to the hotel rooms. There was a fire alarm on a cold early Saturday morning and the hotel was evacuated with the fire brigade called in. Turned out to be a false alarm. Thankfully, this only happened once during our stay.

Good AC Tea Coffee. Limited complimentary bar.

TV was slow. Some channels didn't work.