Extended Stay America Suites - Huntsville - US Space and Rocket Center

Spacious room

The room above us was very loud. It kept us up most of the night. I called the front desk at midnight and asked if they could handle the noise, and they said they would call. The noise continued until 2 AM and I had to call again and ask if I could file a noise complaint. the noise sounded like thudding, running, jumping, and it was nonstop. It was also extremely loud. it started again at 6:30 AM. I slept horribly and was exhausted the next morning.

The hotel room was clean and convenient to where I needed to be. The water in the shower was hot during the entire shower. The coffee was good. The bed was comfortable. Ok for just one night.

I did not like the noise the light made in the bathroom. The air vent could have been a choice, but there was only one choice. It was noisy. The outside steps were nasty with beer cans and cigarette butts. The muffins were hard. The bed linen was hard.

Central location is nice. Good kitchenette but lacks oven. Nick bathroom and clean room. Great staff. (Female DAY Manager and Felicia both stand out.) Parking space were a nice size. Two luggage carts were very nice to be able to use.

Walkways were not very clean but that might be a result from guests trashing the place every night. There is a lot of parking lot loitering which is a personal security risk. Guest smoking and drinking in parking lot by entrance was an issue with me. The lot lighting was good so that was enough for me to accommodate and offset with the overall value.

Clean rooms, comfortable bed...liked the recliner in the room. I'm glad they were pet friendly with available waste bags to pick up behind pet. Trash was emptied regularly.

There was some confusion among staff on how my payment thru booking.com didn't show up on their computer and upon check in, I was charged again but the manager investigated and found the payment and my money was refunded. So, all is well thanks to the management.

The cleanliness. The comfort. It was close to the restaurants

The guest above me sounded like he was trying to enter my room thru the bathroom hatch every morning between 2 and 3 am. He also stood outside in the parking lot in front of my door smoking a cigarette all the time. He made me very uncomfortable

The breakfast was all we needed while on the road. The location worked for us. The staff were friendly and helpful.

The bathroom vent fan was clogged with lint and not operating. I reported it to the staff. They seemed eager to rectify the problem.

they made it work for me after my original reservation at a different property was not honored

floors in kitchen and bathroom were super sticky Confusing: said breakfast at 6am-office however does not open until 7am. I had to tuck key under office door for check out.

Kitchen. The guy who checked us in was fabulous and very friendly. I like the fact they also supply dishes and cooking pots and pans for you to use.

Other than the bathroom floor, the room was clean and comfortable. The tv was nice.

The bathroom floor was dirty. No cups. No maid service.

staff is always friendly, the lovely ladies cleaning are always sweet and patient! this location truly has a great staff