staff was amazing. everyone was super nice and accommodating. spacious room with full kitchen and laundry, separate bedroom. we loved the space and the view of the whale sculpture, totem poles, and glimpse of waterfront. basic budget quality construction and furnishings, very well cleaned before checkin.

the bed was a bit bouncy and getting old, sagging in the middle. overall we were comfortable and would definitely stay again but would appreciate a better mattress in the future. also the couch was not very comfy and didn’t have pillows.

The place was clean. It was nice having a full kitchen. It was within walking distance to downtown and restaurants. The staff was friendly and helpful. It was a comfortable place to come back to after an eventful day of sightseeing and hiking.

It was somewhat dated. Our couch had seen better days. The springs were worn leaving you stressed to get out of it. It's a wood structure so you can hear the floor above you. That's not a good thing when young children are running around constantly. Next time we'll ask for top floor to alleviate this.

I have stayed here before so I didn't hesitate to book again when I returned for the 2nd time. Unfortunately this time there was a volcano in Russia that caused some issues with flights so I had to change some dates around. Both Lynn and Gustavo were amazing! They were able to make sure that we were in an even better room than I originally booked and made our super stressful experience just getting to Juneau so much better. The room was spacious, and had everything we needed to make our own meals, wash our clothes and just relax. I don't think I will ever stay anywhere else when I visit Juneau!

Nothing, everything was perfect!

The suite was spacious. The kitchen with full sized appliances was great. We loved having a washer and dryer in our suite since we had just taken a 7 day cruise and we were 9 days into our vacation and needed clean clothes. The suite was spotless.

The front desk associate was unfriendly and acted inconvenienced when we asked about scheduling a shuttle to the airport the following day. A few hours later she was replaced by Jim, who couldn't have been more helpful in answering our questions, providing directions, and arranging our requested shuttle.

Location was close to downtown. Right by the whale statue and sea walk. Easy walk downtown. Airport shuttle was a life saver. We stayed in a suite on the top floor which was very spacious and quiet.

Shouldn’t have to pay to use laundry pods. Staff was either super friendly or very unfriendly. Depends on who you got at the front desk. We stayed during 2 separate occasions on our trip, the first stay was perfect and everything was clean. The second stay the bathroom floor wasn’t clean so I cleaned it myself. It was very gross.

Nice room with kitchenette. Close to water, parks and downtown.

Flight arrived after 11. Hotel bus service stopped at 11. Was kind of worried as UBER was unresponsive. The local taxis were very quick, polite and reasonably priced once we realized that was the only service available late at night. Valve on boiler was malfunctioning causing loud noise in our room. Staff quickly moved us to another room where we were able to sleep comfortably and moved us to a better room the next day which was wonderful.

A warm, comfortable hotel with friendly reception staff. Our one-bedroom suite had a full kitchen, lounge area and separate bedroom. Everything was very clean. There was no toaster in the kitchen but reception was happy to provide one upon request. There's about a 15 minute walk to the centre of town, also a grocery store about a 10 minute walk away. We really appreciated the hotel's free shuttle service that runs between the airport and the hotel.

The slim venetian blinds in the bedroom let all the light in.

The hotel is perfect for both short and long-term stays. The room I had came with an entire kitchen area, a spacious living room, and a separate bedroom. This hotel was probably one of the best value-for-money places I stayed in. The staff was very professional and extremely helpful. The room was exceptionally clean, organized, and warm. When I find myself in Juneau again, I will certainly be coming back to this hotel.

There really isn't anything negative to say about this hotel. The only "negative" thing to say is that the room decor is a bit dated, but to be perfectly honest, this added to the appeal of my stay. It felt like I was staying in an old-school motel before motel chains took over.

Spacious rooms, full kitchen, large refrigerator and freezer

Some of the linemen’s and towels had stains. The old woman at front desk in the evenings is rather unfriendly and unhelpful. The hotel website said airport shuttle is available until 11:30 pm: it is not and even at earlier times shuttle pickup is randomly unavailable. During inclement weather, satellite TV effectively effectively does not function.

Value for the money. You practically get a one bedroom apartment with a washer and dryer. The kitchen has a fridge, a microwave, and a coffee maker. The area is quiet. The unit is clean. The staff is friendly and helpful. The hotel also provide a free shuttle to and from the hotel. What else can you ask for.

It is not in the center of town. It's a short 15 minute walk. The walk is along a scenic route. You pay a lower price for being not in the center of town and the 15. minute scenic walk is beautiful.