Didn’t eat your breakfast, we brought our own.

When we arrived, I had to ring the bell four or five times which took 5 to 10 minutes for somebody to respond. Eventually the receptionist nonchalantly showed up from outside. They were also not at the desk when we left. The receptionist blue Camry was parked in the guest checkin area so we had to park at the side of the lot before we could check in. When we left the next day, his car was parked in the visitor check in area again.

Coffee was good Bag breakfast was poor, Burrito did not cut it. I rented 3 rooms for 6 guests when I picked up the grab and go breakfast, we were given 4 Burritos instead of 6, did not notice until we had left

I asked for the rooms to be close together on the first floor. I received a confirmation. The desk clerk said there was no record. I was very upset with the lack of preplanning. eventually we were relocated to the main floor. The check in took a long time as everything had to be reinput even though I had entered all of my info on the booking. Then it had to be reinput for the other 2 rooms. The clock had the wrong time on it, I could not change it and the alarm went off at 5:00 AM

When arriving we were nervous it had been a long day we originally planned to stay at Edelweiss Resort in Greer. After waiting 6 hours for a room that had been scheduled to stay in and a long day of fishing we were anxious to shower and relax. When walking into the room in Greer it was filthy! That’s when I was in panic to find another place and leave. Searching on booking.com Comfort inn popped up I was super nervous but knew we weren’t staying at Edelweiss so we headed to Pinetop to take our chances. Upon arrival I was embarrassed because we had been fishing at the lakes all day and just wanted a clean place for our 6 year old and us to shower and relax. A HUGE thank you to Jaime for making us feel welcome and comfortable. I was also worried because we had our dog with us and sometimes I feel are given a room that’s not so great because of having a pet. Jaime set us up with a room close to the door so we could easily take him out back to do his business. The room itself was so nice and clean it was truly the biggest relief!! Jaime was absolutely amazing she was so friendly and helpful in my extreme panic to find a clean safe place I now will always stay here at Comfort Inn in Pinetop. I truly can’t express enough how thankful we are to Jaime and for taking our nightmare situation and a long day of disappointment and exhaustion and putting a smile on our face and our kids. Also thank you to the staff I didn’t get to meet that do such a wonderful job cleaning the rooms. I am 44 and have stayed at many hotels in my lifetime and this is by far the cleanest place I have ever stayed! We will definitely be back!

Nice facility, friendly staff, good sized room. Good sized refrigerator with separate freezer section, ironing board and iron and AC worked very well.

Breakfast was the same both morning and trash cans in food area were very dirty. Dirty with old dried out food and drinks. It was a top load with two hinged doors. Not very appetizing.

Location is excellent, and good value. Beds are comfortable, room was 90% clean, staff including manager are friendly and helpful.

The paper bag burrito for breakfast is a joke, don't advertise a continental breakfast on all websites and then just give a breakfast burrito in a bag every morning! Also they need to thoroughly clean the coffee machines, ours had mold!

Your handicap bathroom ( near toilet) are placed wrong(#203) the bar is centered okay for hold when standing but to help raise up No Help at all. Thank goodness for my wife helping me up. I would have fallen or stayed there stuck until the staff showed up to save me.

The Handicap toilet Bar. Improper installation of location.

Rooms were nice and comfortable. Bed was even comfortable

Staff was not very friendly and breakfast was not good. Could of had a lot more to choose from

Breakfast was great, hotel, exceptionally clean, quiet, well lit. We came here unexpectedly after leaving Nine Pines Motel, because it was a terrible experience. We should’ve stayed at Comfort Inn to begin with.

The front office guy was excellent!!

Loved everything about it. Maybe a table and chairs outside for smokers .. And the lights were waaay too bright. I'm not a fan of white lights .

There was no breakfast. Location was good. Room was clean.

Due to a lack of employees, there was so morning breakfast. The juice machine only provided orange juice, no apple or cranberry juice. The wi-fi did not function. The smell of marijuana was prevalent in the hallway.