Holiday Inn Express Hotel & Suites Scottsdale - Old Town, an IHG Hotel

The room was good. Air conditioning working well. Parking was included no extra fee per day. the hotel was average no extra perks. the bed was comfortable. parking was included no extra fee per day.

the breakfast was in a to go bag. The egg sandwich was not good at all. It was a disappointment not to have a hot breakfast to start your day. The breakfast selection needs to be improved.

We stay her when we come to see our son, it is convenient, close to everything, quiet, staff is friendly. Rooms are clean and comfortable. We don't have to leave the building to eat breakfast, the pool is a bonus, very serene place to unwind anytime. Lots of parking. Pet friendly, We will continue to stay her ,just give the back side of the building some TLC.

Didn't like that outside our room there was dog waste everywhere. No bags in the dispenser for guests to pick up waste. Lots of old broken branches laying around, other debris that could have been cleaned up. It appears that that side of the building is ignored when the grounds crew does their job. The front side of the building is well manicured and the back side looks like a whole different thing, nobody cares side of the building.

Breakfast was better than expected. Although the weather was in the 60s, the whirlpool was toasty and very useable. For some reason there was a $50 unexpected charge on the day of arrival. Just wish that someone had told me about why this charge was added.

I regret that the hotel canceled its shuttle service.

Easy to access hotel location, next to Lo-Lo's Chicken and Waffles, which was good dining, and the Sphinx Date shop, which had delicious souvenirs. 2 min drive to Old Town Shopping area. Hotel parking was free and available. Hotel grounds was clean. Staff was friendly and check in/out was efficient. Good continental breakfast hot/cold options, and there was always warm coffee/tea near the reception desk which was appreciated. We only stayed one night, so we didn't have time for the swimming pool but it looked clean and inviting. The hotel room was clean and more spacious than expected, but the washroom is a bit tight, although everything worked well. The only thing we didn't appreciated was when we pulled out the sofa bed, there was a bit of left over food from the last guests, not cleaned up carefully. Other than that, it was a pleasant stay and we would return as the main bed was clean and comfortable, and the overall experience was fine.

The only thing we didn't appreciated was when we pulled out the sofa bed, there was a bit of left over food from the last guests, not cleaned up carefully. All the staff looked like they were working hard so we didn't want to make a big deal about it.

Great location close to Scottsdale city center. Rooms are spacious and clean. Staff is very friendly.

The breakfast was fine, but everything is served on disposable dishes, so at the end of breakfast there are two garbage containers full of plastic, which seems like a huge waste and missed opportunity for Holiday Inn. Also there was no telephone to make calls to outside the hotel. For guests from abroad this is a bit inconvenient, as calls made abroad can be quite expensive.

I came to Scottsdale for a basketball tournament. The hotel was set in an ideal place for us. Staff is very friendly & helpful

Maybe for housekeeping to just do a courtesy check on us but I do understand they're extra busy with the extra deep cleaning of rooms. Also provided any needed items when asked of in the hallways

Good location, value for money. Comfortable bed, quiet room (345), liked the suite Breakfast offered full selection of food from hot to cold.

1. A shared gallon of milk at breakfast rather than individual milk containers 2. Cold water never really got cold - is this just how it is in Phoenix/Scottsdale? 3. We had a 2-night stay and housekeeping emptied trash and provided new towels - question is, we were not informed that this would be done and left a few things out that we normally wouldn't have. We stayed at several hotels on this trip and all of them indicated that housekeeping would NOT be provided for a multi-day stay 4. the elevator closest to room 345 has some damage (lower right facing back) and was not cleaned up.

The amount of space and option to have privacy in 2 separate rooms. Staff was lovely, one of the women who was in our group arrived to breakfast almost at the closing time and staff member went out of her way to give her breakfast after she has put things away! We aren't from the area and the front desk took their time to give us directions to dining options. Room has all the necesites as far as fridge and microwave. The only reason I don't give it 5 stars is because of my beds not being made.

We stayed 3 nights and didn't have our beds made the whole time. We spent alot of time away from the rooms so the opportunity to do so was there.

Great suite, as I asked for on the 3rd floor. Quiet around me. Above the pool on one side. Microwave worked well. Lots of room. Good tv. They checked me in at 2:30, no fuss about being earlier than 3pm.

The freezer in the refrigerator wasn't freezing. There was no way to turn the temp down in the refrigerator so my items were barely cold enough. Bed was really hard. I have a bad back so it was like sleeping on a board. First time I've had that at this property.

The accomodations were great. My request to be on the ground floor with a view of the pool was accomodated. I have paid as much for a small hotel room. This was a suite. It was a big relief not to be surrounded by 4 small walls like most hotel rooms. Hoping my future experiences with HIE are similarly positive.

The cleanliness. It's totally doable and survivalble but the detailed cleanliness and sanitization of the rooms seemed to be lacking.