The location, the staff, and the pet friendly policies are the primary reasons for giving this hotel a high rating. The staff seem like old friends. My dogs couldn't walk far because of Scottsdale heat, but during our mornings out, but we saw quail, rabbits, chipmunks, and a coyote. There's a nice nature trail between the Mayo and the hotel (but there is a rattlesnake warning). While there's a lot of quiet space around the hotel, great restaurants and shopping are a couple of miles away. The Mayo, which is a few hundred yards away, has a good cafeteria. The hotel has a restaurant (elevated snack bar/Starbucks) with limited hours), which is good when you're too tired to drive a couple of miles for great restaurants.

A few things were in need of repair--the snack bar's freezer and a lock to an outside door. The restaurant hours and food selections are extremely limited.

Quiet and felt very safe. Nice pool area. Super-friendly staff.

Was told the room had a patio upon check-in but it turned out to be a sliding door leading out to a graveled area without any furniture. Appreciate the use of large refillable bottles for shampoo, etc. instead of the throw-aways. However the top where you push the dispensers to get the product out did not look very clean (I realize this is hard to clean but it is a downside)

It is extremely convenient to appointments at Mayo clinic Scottsdale campus

Staff booked our room for their next guest right at our check out time. This made the schedule run tight for us. My appointment ran a little late at Mayo and staff were pressing us to check out. I arrived back at room and my family was packing and told they could wait for me in the hallway. This is uncommon as standard check in time is 4 pm which is 4.5 hours after we were able to get out of the room. Could have been handled a little better.

Nice room, quiet. Great location if you need to go to Mayo on Shea. In the same lot basically. It's even very convenient if you need to go to Mayo Hospital on Mayo Drive. Only 25 minutes away.

When you stay here plan to walk a lot. Parking and entrance doors could be a long way from your room. They are not serving breakfast. You can't pay to get breakfast.Night staff didn't know if they serve breakfast. They have a major safety Hazzard, all the plugs located in the lamps are in very poor condition. Very loose fit for your electrical cord and that's a major fire Hazzard. Blackout curtain has a bunch of holes in it so if your room is facing the east at sunrise you have your own star display. TV is too small and too low to view while either laying on the far side of the bed or sitting on the couch For any extended stay you're better off bringing an ice chest. Refrigerator is very very small.

Close to clinic with shuttle available.

Hot water came out from usual cold water position, should have left notification in bathroom about this issue. You could not keep the bathroom door open and it was very heavy. The microwave was located inside the lower cabinet instead of on top making it hard to use without bending over.

The staff was extremely helpful when my booking.com reservation didn't go through and gave us a room at an excellent price since we were there for a doctor appt. The room was clean, big, comfortable bed, great shower, we loved it. AND we couldn't believe how clean the pool was. WOW!

we liked it all.

Staff was extremely friendly. Changed my room when I asked for a patio without any issues.

Some of the other guest were loud in the evening stomp around loud tv.

The property had a welcoming, and calm atmosphere. Our room was very nice, clean, and comfortable, and had everything we needed (coffee maker, iron, blow dryer, etc). The location is central to shopping, dining, hiking, and sight-seeing.

I didn't experience anything negative.

it’s close to the Mayo Clinic, where I frequently need to go for treatment. After staying at many hotels in the area i have found this property the best and most comfortable. Every staffer is caring and goes out of their way to help.

The prices went up, as has the price everywhere

The staff members were very kind and helpful. The breakfast was good, and I’m glad they have snacks for purchase because there aren’t many restaurants near by.

A notice of renovations to the fitness room prior to my arrival would have been appreciated.