Staff were lovely, clean apartment and close to all things Hollywood.

I like practical when I travel, and unfortunately to advertise a kitchenette was a little misleading. A large fridge and microwave with lots of cubboard space confused me. There was no cutlery or plates or bowls. There was a steamer but no hangers to hang clothes so you could steam them. Nitty gritty things here but it makes all the difference when travelling. The room was also on the ground floor and the loft joined the wall to the apartment and was noisy when people were coming and going.

Location was excellent with an easy walk down to Hollywood Boulevarde and all the action there. The room was clean, spacious and comfortable. Although we didn't use them I liked the idea of washing machine and dryer in the room. The external communal area ie pool and sun area was excellent. Overall recommended.

The online check in was very frustrating. I am elderly and a non techy. When I received the emails indicating to pre check in online it also quite clearly said there would be someone to have face to face interaction with to check in.. We arrived after dark in a strange country and a strange city to get to a locked gate that we could not access get inside. We were quite scared. Finally someone happened to exit the building and gave us access to the foyer area where we were able to make contact with Fenix by telephone and after much stuffing around managed to check in and get to our room finally.

I liked that it was contactless. Was a little confused when looking for the access codes but it was all in one page and was easy to use once I realized where to find them. I enjoyed the vinyls and record player, and thought that the room was very quiet and comfortable.

I didn’t like that the toiletry dispensers in the shower were dripping body wash onto the bathtub floor and there was no closet to hang my clothes. But there was a wall where I could hang my clothing.

The location is very good. It is about a 5-minute walk from the Walk of Fame and there are bus stops and a metro station very close by. We were able to use public transportation to visit the Universal park, beaches and observatory.

Location is perfect. Very clean property.

Parking is free under the hotel with pin number. We park under the hotel but they towed our car and we paid 510$ to get it back. We really get upset when we wake up and saw that our car is not there. Thankfully people around help us to located it.

Will definitely stay here again. Good value for the cost. Modern and spacious room with a great sized kitchen and 4 person table that was able to double as our desk during the day. Easy to walk to tourist attractions and public transportation (including a shuttle to the Hollywood Bowl and Double Decker tour buses). The building is very clean and felt secure despite not having a traditional reception or staffed lobby. Parking was covered and very secure. Staff was quickly responsive to any question via text.

Parking costs an extra fee and was cramped. The fee for parking was reasonable. We faced the avenue, so you could hear some traffic noise (mainly during the day); we used our white noise machine or wave sound from our cellphone and slept great. Heavier drapes or thicker/darker blinds on the windows, would be ideal for sleeping-in during vacation.

Clean and spacious

To be fair not their issue and it’s Hollywood but there is park full of addicts a block over

Very good location, staff was very responsive and nice The room looked nice and clean and the bed was very comfortable Complementary coffee

There is no hanger and wardrobe so there is not much place to put clothes I stayed on the groud floor so you could here the noise from above and the neighbor, especially when they were walking or listening to music I asked for the room to be cleaned and they cleand it, but not fully (carpet as dirty as it was/sink too) Not a very practical kitchen: you can wash dishes but didn’t have much space where to put them to dry, also there were no cutleries or bowls provided Washing machine didn’t work, they offered a solution and it turned out there was a problem with the electricity pannel but I couldn’t really have a full wash because the safety of the electricity panel was falling

The apartment itself was great - the location, the decor and the facilities. Having a washing machine and dryer in the unit was so useful. The Smart TV was great for chilling out after a day exploring the city. The accomodation felt very secure with multiple locked doors between the unit and the street outside.

The door to the stairs in the building is insanely loud and slammed shut every time someone entered or exited. This took a few nights to get used to before it stopped waking us. We stayed in 208 and it was right opposite this door and we could hear everything. The kitchenette lacks cutlery.

We loved that they had gated parking and a gym. The rooms were spacious and very nice and clean. Staff was friendly and very quick to respond via app. Also used the refrigerator and the ice cube tray provided. This came in handy.

I wished the TV had channels that were actually useful. I tried watching one of the major College football games and couldn’t find it under the live TV option. The water pressure in the shower was my major complaint. It took me longer to shower than normal because the water did not come out as fast. This may be something out of control which I understand. It totally wasn’t a deal breaker.