SpringHill Suites by Marriott Anaheim Placentia Fullerton0

I love the staff, Yes, the property is new and who would not like new. But it; is the staff here, I am not sure they have in those coffee cups, I want some. But putting all jokes aside I have not spoken to anyone that said "Oh, I will work on that for you and call you when i find out. Not to say that's wrong. It's not. But this staff will go to great length to make sure you a know that the customer is there priority. The first time I stayed here I just thought it's a new hotel and they need to fill the rooms. Yes, that's the goal, but every body down to the cleaning staff is super supportive, I will give them a million stars if it was possible. I can't stop coming here, if i need to stay away from home for any reason I am on the phone making my reservation, I found this place when I moved out and was waiting to move into the other location I was on the phone quickly reserving my room. They have one con here that would send people running to another hotel seriously, but with this staff that huge issue is shrunk down to nothing, and it;s a huge thing, ;) Thank you Springhill staff for being yourself. Love you guys, 2/24/23

the train that pass by every day,

This Springhill Suites is a great value! The rooms are modern, updated, and clean. The service was fantastic - very prompt, polite, and happy! The amenities are very good - the breakfast (included) was excellent. The only downside is that this location is next to train tracks, so you may hear the periodic train, but it was not a detractor for me.

The only opportunity for this property to improve would be to integrate the thermostat and air conditioning unit to ensure the room was at the right temperature. It was 77 degrees in the room when I arrived (after midnight) and it took a few minutes for me to figure out that the thermostat did not control the AC unit. Within 15-20 mins, the room was cooled down and ready for me.

Everything was so neat and clean, parking was easy & location was super convenient. Customer service was def a 10/10, everyone was so efficient, very nice, and accommodating. Definitely will be booking another stay here, recommend this to everyone!!! You get more bang for your buck here!

Nothing, everything was great!

The staff were friendly and the breakfast selection was really good. It was also very clean. Parking was convenient with plenty of spaces. And although it is right next to a freeway, sound proofing inside was top notch and you couldn't hear any traffic noise.

A lot of the fixtures in the room were cheap or poorly installed. It was also difficult to locate the entrance to the parking because the hotel itself is in a weird spot right next to the freeway.

The room was very roomy and the bed comfortable. The staff was accommodating when we had to be moved to another room.

The noise of the party next door bled through the walls/door at 1:00AM. We called the front desk and they moved us right away to another room. The noise of the freeway was a bit annoying also. It's not a very attractive street or location.

It was a very nice hotel. Great double queen beds and a really comfortable sofa Bravo to the West Elm Furniture! Very Nearly where we had needed to be and local food delivery was easy as we. Nice warm pool & clean gym. I wish their breakfast ran til 11am but the we figured it out. Thanks

Breakfast was good. It’s the loud train that kept coming by the place several times a day. I finally got something to help me sleep. Most people aren’t as pricky as me when it comes to sleeping

Triple panel windows or higher wall to eliminate the train noise

The cleanliness, staff, EV charging station, room furniture and finishings.

Breakfast could be better, EV charging station could be more and in a better location rather than the disabled parking.

Coffee was good. Not weak like some other places. Room decor and layout was different form other standard layouts. A bit more clean & modern look.

Breakfast was standard fare. Scrambled egg mix was low quality. Waffle batter also low quality. Both tasted “off”

Our final room was very nice with all the amenities - - super TV.

Our original room had not been cleaned up from the previous guest. They gave us another room, then determined that that room had been assigned to another guest. So, they sent us to a third room, which was what we expected for the first room. Besides the continental breakfast we had to ask for orange juice and milk - - which should have been presented with the bagged muffin.