Beautiful room and beautiful location. View of the hot springs. Clean big bed and nice bathroom

My only issue is the lady at the front desk upgraded our room without asking us and then proceeded to try and charge us for it upon our check out. I did not ask for an upgrade, I was fine with the room I chose and wouldn’t have agreed to an upgrade if I knew I would be charged for it. I thought people still just did things out of the kindness of their hearts.

Luxurious hotel (I think we made a mistake when reserving ;) everything was clean. The room was big with a full kitchen. Good breakfast, swimming pool, washing machine. The personel was nice. Very well situated close to the city center and to a shopping center (walking distance) Everything was convenient, really great place.

It would be nice to have salt, pepper and cooking oil in the room's kitchen (the basics) We would have appreciated more fruits for the breakfast (it's minor)

The kitchenette and fridge were very useful. Plenty of room, good TV selection. Shower was warm and good pressure. Good access to bus routes in town. Breakfast in the morning was good, nice selection of food. Temperature in the room was quite comfortable. A nice little temporary home away from home.

Couch wasn't the most comfortable, bed was a little firm for my taste, but neither were too big a deal. There are separate bins for trash and recycling, but both just end up in the dumpster.

If breakfast could have had a few more options and differences each day. Like, pancakes and the option of making your own waffles. The oatmeal was great and the chocolate milk for kids was great!

I sort of answered that above.

The accommodations allowed us to prepare home cooked meals and the location is close to several options for food shopping in just a shot walk. Also the property is a central location to many activities such as several hot springs, ski options, scenic and city life vibes.

Some amenities were not available (out of order) and parking is limited. Parking fees are.charged daily even if you are forced to park off property (public parking).

It was very clean and comfortable. Showers had good water pressure with hot water right away, and nice smelling Paul Mitchell shampoo. Bed and pillows were comfy. The location was great; close to the hot springs and downtown. You have to drive to get places, but we didn't have any problems finding parking. The breakfast and coffee were good.

Both breakfast and location were great! Beds very comfortable, too.

Room doors were not sound proof. Couldn’t talk without being very quiet or watch TV, listen to music in the living room area without waking up the children in the two bedroom suite.

The suite was beautiful.

During check in, another desk host would of been helpful. A line of several persons were waiting to recieve assistance. Desk host was on phone and was not able help those waiting in line.

Breakfast was fine. Property was a little far from town since we were traveling by train and did not have an auto. We did walk to town once but used a taxi for other trips.

Suite had great floor plan but had a few cosmetic problems, starting to show the age. Not important to us, but might be for some. Pool needed some attention.

They charged us $12 for parking nightly but advertised complimentary parking. They did correct bill when brought to their attention, with only a little argueing