Very convenient location, big spacious room with a great view, big and clean bathroom and shower space, plenty of drinking water and fresh towels left in the room every day. The concierge team members were extremely friendly and helpful.

Unlike the concierge team, the receptionists, although professional, were not very friendly or overly helpful. The hotel was undergoing some refurbishment during the stay, so it was noisy with a lot of drilling sounds. Room was not ready upon check in, even though early check in was requested at the time of booking, and I had to wait a couple of hours.

Room Location was great, didn’t have breakfast

Pool Area was not open

Buffet was chaotic, not a lot of options. Spent 30 min in line trying to get an omelette.

The hotel has a cosmopolitan feel to it, which I really loved. I only wish I had known about DJ spinning live on Thursdays as I love dancing! There were delicious breakfast options on offer for every taste. The male concierge went beyond and above his call of duty to make us feel welcomed. He was incredibly kind and helpful with every little request I had, finding locations, telephones, etc. quickly and with good humour. Maria from the reception was very professional and welcoming every time we spoke with her. When my car became stuck in between two huge vehicles and I was unable to get in, she was a tremendous assistance with her solutions. Thank you all!

Please make sure the pool is cleaned properly - I saw a little knot of hair and some debris floating in the water a couple of times! Also, nobody seems to be showering before entering the pool - the reason may be that the shower is located almost kind of behind the pool attendant's booth, and is quite hard to spot the first time. Please put some clear signs directing quests to the outdoor shower and insist people do use it!

Delicious Breakfast, extremely clean Room, Incredible Panoramic View of Downtown and Ocean ( even a part of Miami Beach ), the location is amazing , so close to the Skyviews Miami Obs. Wheel and Bubba Gump snd shoping stores ! My second time in Miami and second time at intercontinental also. Love the huge Lobby and the kindness of staff members, can't wait to visit you again, InterConti !

I missed the Lounge , unfortunately our first reservation was cancelled because the renovation process of executive Lounge during our stay. Club Room with Lounge access is amazing !

Great location although arriving on the same weekend was a little problematic - not the hotel’s fault though but just to be aware. The staff were all very helpful. Bar and bar food was great. Very good buffet breakfast.

It is very dated and tired and although it is being upgraded there’s the drilling noise every day (including weekends) to contend with. We were told we’d been put in a room as far away from the noise as possible but could still hear the drilling noise from 9am til 5pm. The pool area is affected by the work and in any event, the pool area will only ever get the sun for about 2 hours in the morning then will be blocked out by the surrounding buildings. The gym was well equipped but several machines were out of service, the static cycles were pretty poor (no foot straps) and the equipment was not very clean.

The staff at the hotel is a 10 out of 10...The location is very good

The hotel lost my reservation, and I got stuck in the lobby for about 1/2 hour. I had no way to contact Booking.com since you do not have a phone number to call. I sent you an email to help me explain to the staff what had happened, and all I got was a canned email in response....really annoying on your part Booking.com...The only way I got to stay at the hotel was when a manager looked into my dilemma, and realized that they had received the request but had not loaded it into their system...

the hotel is very nice and the location was excellent.

Location is fantastic. Room was fine and had a nice view. Staff were generally very helpful.

The lobby area, which includes a bar and restaurant, was freezing. It was pleasantly warm in Miami when we were there yet we had to wear a coat to dinner. Why? Why? Why? would you have the lobby area chilled that much. It makes no sense. When I spoke to the staff about it they all agreed that it was freezing. The pool area outside looks under developed. Large area but the pool is fairly small and there is nothing else there.

Incredibly fine hotel, newly renovated rooms with an amazing view on the skyline of Miami and the bay/bayside market. The beds were very comfortable, the pool with the lounge music was a nice extra and the location is great! Would definitely recommend this hotel. The food (breakfast in Olé and diner in Toro Toro) was outstanding and of high quality! The staff was very nice, helpful and really wanted their guests to have an amazing time.

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