My 9th stay at the SLS Southbeach and my favourite stay to date. I am genuinely lost for words as the service received has been nothing but outstanding by Simone, Ntiamoah, Fernando, Sebastian, Jose and the rest of the team. From the upgrade prior to my arrival, to assigning me the best room in the building, the lovely welcome note, the breakfast comp, etc. Everything was pure perfection! I absolutely love the rooms more than any other hotel I have ever stayed at, the pool is gorgeous and overall every facility is fantastic.

Nothing.

We got an upgrade to a Villa and it was amazing. I did however hear (from other guests) that the size of the original room we had booked was quite small, but I never saw it. The staff was great. There was an iguana that kept coming to our balcony and defecating, and twice we had our room cleaned and they didn't clean the balcony. I told the cleaning lady when I saw her leaving our room the second time and she immediately took care of it. Overall it was a great stay!

room condition, atmosphere, style was good, great location for the beach, pool party was normal,,,don’t expect too much

but not a good location for the party district, everything was sooo expensive restaurant and drink,, hard to communicate with the front desk

It was really bad

Not clean , staff were really bad. I reached hotel at 4.30 PM . The receptionist said room is not ready ??? I said when I can have the room , she said not sure ??? Then around 5 PM gave me room which was dirty , smell like .. anything also not ocean view as I booked . After calling 10 times one person came up and said we have no rooms left , if don’t like we can refund . What a service .. at last new staff came and arrange a room which was cleaner . Totally disappointed, will never recommend anyone staying in the hotel

The staff was awesome 👌 very attentive to your needs. From the complementary breakfast to the poolside, service as well. Never pressured us to check out on our last day. We took our time as we had a late flight. After checking out, they held our bags so.we.could continue to enjoy Miami until we were ready to go to the airport that night. Awesomeness. CA NYC

The room was cosey but a little small, no closet space. However, it was clean and the roomservice came every day. .

Good helpful staff

Bathroom sliding doors don’t close and have a gap, and everything you do in the bathroom can be easily heard by everyone else on that floor

Peter

small rooms no vanity no closet mirror and sex toys when I was with minors !!! south beach festival tent in beach was not informed of this event

The staff is amazing! Peter our concierge was exceptional. Everything you need is in the hotel. Restaurants were wonderful, food was creative and delicious. Only downside was that out villa overlooked Hyde and the music went on to 3am. As well as having frat boys in the villa next to us. They constantly tried to open the adjoining rooms door. We thought someone was always coming in our room. Their partying went on till 5am! Overall we enjoyed our weekend, aside from the noise.

See above

Amazing restraunts, great pools, and super friendly staff! Even more beautiful than the pictures suggest. I was worried about taking my 10 month old into the high end japanese restaurant on site, but the staff was sooo sweet and kind to her. I highly recommend this place!

Be prepared for the price. $10 beers, $18 cocktails, most entrées $30-$50. Everything we had was worth the price though.

beautiful property, hotel has a great vibe, the beach is beautiful

rooms/bed, bathroom way too small for $. No closet. Basically, you're paying for location