Hampton Inn & Suites Chicago/Aurora

The overall experience was great. We, especially, enjoyed the pool area.

As some points to improve, would like to mention the breakfasts. We lacked the variety of healthy food. No veggies have been available also. Also, a lot of plastic is being used during the breakfast :( And one more point is an early check out at 11.00 am. Considering, the check in is made after 4 pm, there is a 5 hour lag.

Great location, nice facilities. Large room, comfy bed and great walk in shower. Breakfast was also good.

Were given instructions for wifi login. Turns out it was an open network (which they did not know about) with spotty reception. I assume this was not normal and they will fix. But for me, wifi only worked in vicinity of reception and not kn the room on 4th floor.

We were looking for a hotel with a good pool for our 5 year old. This did not disappoint!!! The adult pool and kiddie pool are separated by gates. The kiddie pool has a nice frog slide, fountains, and water buckets. there are nicely kept public restrooms near the kiddie pool so we didn’t have to run back to our room. The big pool has a volleyball net and beach balls to play with. We spent hours in the pools! Towels were frequently restocked in the pool area to accommodate swimmers. The hotel staff was GREAT in every aspect. We decided to arrive a night early. Rhonda at the front desk was really helpful getting us back to back bookings and keeping us in the same room. The room was clean and the in room amenities were wonderful. I plan to return some day!

No complaints

Breakfast was awesome. Location and comfort of this hotel was great.

The first morning of our stay we noticed some spots on the sheets that didn’t make us feel like the sheets were clean. I addressed the problem with the person cleaning the rooms. She immediately took care of the situation and after that everything was good.

Location was good; room was nice and clean. Staff was friendly.

Breakfast was okay. Hot food was not at all to my liking. Would have liked scrambled eggs, bacon and/or sausage, and hash browns. They had frittata, smoked sausage, and some kind of spiced potatoes. Not impressed with that at all.

Very clean and updated. Bed was comfortable, love the white duvet.

Some guests were walking in their bathing suits, dripping wet through the lobby and into the elevator. Questionable judgment! I feel staff should have redirected them.

Breakfast was good & lots of options. Our one bedroom suite was sufficient for two adults and two children. Main bed was very comfy! Nice to have the microwave and refrigerator. Very nice to have two televisions, one for the kids and one for the adults! The pool area was great and the children loved time spent there!

Cannot think of anything!

The staff was wonderful. In particular, the young lady who cleaned our floor, the 4th.

We were at the farthest end of the corridor on the fourth floor and walking is very difficult for me. Breakfasts were OK to begin with but boring after the third one that was the same. We also might have been informed when we checked in, that they did not dump trash etc every day. We wondered why our room hadn't been cleaned until I checked with the front desk and they told me.

Rooms were nice and staff was great.

Full of children playing soccer tournaments. Running around hotel and playing in halls. Took over pool and outdoor area.

Helpful staff. Went out of their way to help me with an unusual problem. Indoor pool. Exercise room. Business center.

Being so far from the O'Hare, I would hope for a cheaper price. But I plan to stay there again. Because of COVID, you unfortunately get your breakfast in a brown paper bag.