Holiday Inn Express & Suites - Yorkville, an IHG Hotel0

Staff was friendly, the morning gal and I chatted daily. She made every attempt to extend my lodging as availability opened (even tho it didn't for the full time that I needed). She was helpful in giving me directions too. Thank you!

The Wifi was basically non existent which was very unfortunate for me as I'm taking a class and couldn't get on to listen to the lectures or participate. I at times used my phone but service bars were also limited. The breakfast could've been great, but the eggs and sausage gravy was almost fridge cold.....blah.

everything . minus one very rude un hospitable concierge named David. extremely offensive to me personally and questioning my authenticity in good standing upon my arrival. I forgive him for rude words accusations and questioning my account , all on recorded call with verified federal bank due to his indiscretionary behavior, and then refusal to connect me to the manager nor providing contact number upon my request . in all other forms the management and staff were stellar so I will extend grace, with recommendation that this young man learn what hospitable really means.

see above. in all other forms , and from much experience traveling, it is most excellent here in my estimation. thank you for 99.9 :)

The location, cleanliness, staff. Oh the thing we loved most was it had a stand alone shower NO TUB!! It was awesome. More hotels should offer showers only. Not everyone like to climb over a tub to take a shower.

That they don’t keep milk in the cabinet to buy. It would have been nice if they served fresh warm cookies or something around 4:00 for a small snack. Or offered nachos and dip something fun each evening.

This property was close to family and very clean.

The room was not as expected from the pictures but management helped us get a room that worked for us. The biggest issue was the lack of curtains in the room- a simple privacy screen was all that was provided which did not block out any sunshine. The beds were very high and inaccessible to people with shorter legs (shorter than 5’6”) The pullout sofa did not have linens or comforter& it’s own pillows

The shower and sink soaps were nice. It's nice to have a brand you know in a pump style to use so you don't have to pull your stiff out of your bag. My room was clean and comfortable. Don't listen to the reviews, it was a Great deal

So many questions at check in, but I understand. I would rather that? than giving my room away to a random. Everything was nice and as I expected at a holiday Inn

We only stayed one night on a family trip and it was very nice and clean. Easy check in. We all Enjoyed breakfast 😋 our grandaughter doesn't like elevators and we got a room right at the top of the stairs this made her very happy🤩

The bathroom door seemed heavy and kept shutting even when we wanted it open so I to prop it open.

Our stay was wonderful! One of our best hotel experiences! What really kicked things off was our first impression from your amazing receptionist, Brenda! Even though our room wasn't ready when we arrived she still greeted us very warmly, and she made sure preparing our room was a priority. During our wait we had an inspiring conversation with her! We couldn't have asked for a better start to our stay! Our room was fantastic, meeting all our needs and more, and all the extras (gym, pool, etc) were awesome! Excellent free breakfast as well, and a nice, friendly good morning greeting from the morning staff! My wife booked this hotel, and I have to say she is the best at picking places to stay! My friend and I whom she booked it for didn't want to leave and would've stayed another night if we didn't need to get back on the road. I hope to someday bring my wife herself here so she can experience the hospitality my friend and I received. Again, big props to Brenda, who knew how to treat her guests! We very much appreciate her kindness!

It would be great to have/add Texas Pete Hot Sauce, and Grits in your breakfast menu.

The staff was welcoming and nice. Breakfast was wonderful and yummy coffee. The room was great nice little view.

The pool was out of service on this trip which I understand but I wanted to relax a little in the water but it was ok lots of other things to do. The water pressure was a little too light so took long to wash hair and such.

Everything but the pool was closed so that was one reason to go there specially for the kids. Love the room an the 🥞 breakfast. An overall was real good. Hoping for the pool to be open soon an to let us know if it open or not

Pool was closed an it was 99 degrees that day so they need to fix it

Was a very good breakfast. The staff was very accommodating. Place was very busy with a few wedding parties staying there but the crew came thru for everyone. The shuttle to a from the venue we were at for a wedding was very good on time back a fourth every 30 mins so was never stuck waiting to leave hours at a time.

really have no complaints at all.