Front desk agent was super friendly at checkout. Rooms were very nice, and I liked the welcome greeting on the tv. Plenty of charging capability.

The hand towels had brown specks all through them. I suspect they were bamboo, but, nonetheless they were gross.They weren't as white as the normal towels, either. Looked kind of dingy. The front wall and doors could stand some serious soundproofing. Very loud people were going in and out, talking and laughing very loudly and slamming doors. I don't know what a hotel could do but I wish they could figure it out.

This was a great place to stop on our way to Colorado. The room was clean. The beds were comfortable. The breakfast was good (although they had run out of several things by the time we got there). The place was at capacity with tons of people headed to Colorado for spring break. We were lucky to have gotten a room. We will likely stay here again next time we travel to Colorado.

There was a group next to us coming in and out and slamming doors all night and into the early morning (high school group headed to Colorado for spring break). We didn’t get any sleep until they left at 5am…. That was not the fault of the hotel (they were sold out, so couldn’t move us). The guy working evening shift was not accommodating and was pretty unwilling to help me with a billing situation. But, the lady working in the morning and the manager fixed the situation and totally made up for the night guy.

USUALLY DON'T WORRY ABOUT THE BREAKFAST. IT WAS BUSY WHEN WE LEFT

UNDERSTAFFED...THE PERSON WORKING THE FRONT DESK WAS GETTING CALLS AND TAKING CARE OF CUSTOMER CONCERNS. WHEN DOING SO WOULD HAVE TO LEAVE AND GO TO THE ROOM OR WHERE EVER THE PROBLEM WAS. AT ONE TIME THERE WERE 4 PEOPLE AT FRONT DESK WAITING FOR THEM TO COME BACK. CUSTOMER SERVICE WAS GREAT, JUST NOT ENOUGH STAFF TO HANDLE IT.

Right off I 70 and easy to find. Next door to IHOP. Hallways clean and well lit. Rooms nicely decorated, and our king room also had a chair and ottoman and two smaller stools to sit on plus desk and desk chair, larger fridge with freezer and microwave. Bathrooms are quite large with big walk in shower and long vanity with outlets at both ends. Commode is behind a wall in a corner. Super comfy bed and pillows and quiet air conditioning. Plenty of parking near various doors. Breakfast had many choices and was spread out so you didn't trip over each other. Lots of comfortable tables and chairs in the eating area too.

Really, nothing! Hallways seemed really hot, but not sure if that was a cost saving measure or not. The rooms were very cool and easy to regulate to suit the occupant.

Staff and location

Door to room didn't have security lock, only deadbolt. Door also didn't fit well so hall light was coming through at top and bottom. Bathroom could be cleaner. The bathtub handle was loose making it difficult to find correct water temperature. Mattress needs to be replaced in room 306. We have stayed in other Hampton Inns where quality was better.

This location was perfect for us. Right along the interstate we were traveling, and less than 2 mi from the museum we wanted to visit. The staff was friendly and helpful, the room clean, spacious and with a fridge where we could store our cold items we were traveling with. Breakfast was standard fare, but the staff was friendly and kind even while hustling to keep up with the breakfast crowd. The kids enjoyed time in the indoor pool.

The hallways were a little warm and stuffy- really not a big deal.

The breakfast was very good. The meat they served for breakfast varied each day, the coffee was some of the best I had at a hotel. The room was very clean, the bed comfortable, the bathroom big, the closeness to restaurants, stores and the interstate and the staff was excellent. If I ever make it to Hays again this will be the place I will stay.

There was nothing I didn't like, everything was great.

I liked the room, the staff and the location

When we arrived for breakfast at 8:20 am (breakfast hours 6:00 to 10:00 am) There was no hot food, no yogurt, no forks. The desk person had to go back and see what was going on. The breakfast employee finally brought out food, after about 10 minutes.

Very clean, comfortable rooms. Breakfast room was very clean and organized. Gravy was tasty, but very cold. Great staff.

Air conditioner was very loud. Could not hear TV unless volume was extremely loud. Did not want to disturb neighbors. The loud AC and and a loud humming coming from somewhere during the night made sleep difficult. The highway traffic and upstairs residents stomping around didn’t help.

Staff was accommodating and friendly, very professional. The mattresses were fantastically comfortable. Easy access to all rooms from the parking lot. Great shower and cleanliness.

Breakfast consisted of pre-made omelets and bagels. Poor quality food. We opted for IHOP across the parking lot. We arrived early to enjoy dinner in our room and to watch TV, however there is only some local TV and cartoons. Worst selection I've ever experienced.