It was very close to the event I was attending. The lady at the front desk was very friendly and helpful. I really enjoyed the stay; it was very nice to stay.

I checked in at 9 p.m. and the pool was scheduled to close at 10. Although I am a member of Holiday Inn, I have not been able to use my points at any stay. The television still was logged into the previous people who was in the room, and the overnight clerk was not able to tell me how to log out. I couldn't use the television for the entire stay, due to not being able to clock out of the last people who logged in.

Hotel was clean and updated. Staff was very friendly. They ran out of coffee in theobby so one of the workers made a cup from the food part and brought to us while more was being made. Beds were pretty comfortable. Rooms were good size for a family of 4.

Fire alarm went off at 4 am due to an issue in the kitchen. Our room never really cooled down. Housekeeping walked in on us getting dressed one morning.

I can not say enough about the staff!! They were absolutely great and made sure we were taking care of. We drove and hour to have my baby & there was a scheduling era so was told to come back the next day, so quickly got this place booked & then my doctor called the hotel to see if they could move my check out time back later and they did, no questions!!

Easy to find. very convenient to local highways and free parking.

Staff were not very friendly nor open with information. Most seemed untrained or just started. Ice machines were not convenient and of the two only one worked.

This was a good location by the baseball field. We found places to eat around the area.

I was upset that there was only one elevator for the whole building. I wish they had towels outside for the pool.

Restaurant downstairs was awesome. Nice to not have to drive out since we were tired from road and work. View from the room was wonderful especially at sunrise. The staff was efficient, knowledgeable and friendly. Clean room. Slept well.

Toilet close to sink and tub didn't get the handicap accessible I ordered from booking site. And the room was more expensive through booking ap than if I had booked through hotel, even with my member discount!

spacious room and extremely friendly staff

the elevators were very slow and the “restaurant” was short staffed leading to long waits for orders.

Breakfast was awful. We are Platinum Members and have always stayed at HolidayInnEx but this Holiday Inn was the closest we could find. We are displaced due to Hurricane Ida. Did not receive any discounts and the front desk Gal never smiled.

Breakfast

Hotel was very clean, and the staff is very friendly and professional. Great downtown location. Plenty of parking.

My room had a plug-in fragrance which was a bit off-putting. I just unplugged it.

Cleanliness of the hotel. Many areas to socialize. Nice hotel for Alexandria.

Restaurant was convenient, with good food. My only issue/concern(big concern) was the employee walking around with gloves on cleaning, then tried to prepare our food with the same gloves on.