Staff was friendly, courteous and helpful. Clean room. Hotel was very nice, clean and in a great location near supermarket, gas stations, restaurants/ fast food places, pharmacy, etc.

Breakfast was always empty and we had to wait a long time. Children running around knocking on our door several times until I told the front desk and they handled it. There were no hot water but once reported, we were immediately switched to a bigger room with hot water.

The staff was very kind and helpful from the time we arrived intill we checked out The rooms was clean and the bathrooms had plenty of room wereas my wife is disabled and uses a scooter We have never gone wrong with a Holiday Inn The staff knows the word TEAM AND THAT TEAM DOENS'T HAVE AND I IN IT Close to beable to do adventrues everyone in the family was very pleased

Nothing The manager made sure to ask if everything was ok with our room which is such a nice positive way to be We were very pleased and would go back again which we have

COMMUNICATION BETWEEN THE HOTEL AND THE BOOKING SITE - ONE OF MY FLUGHTS GOT CANCELLED, I WAS TRAVELLING WITH AN INTERNATIONAL PHONE AND COULD NOT CALL. I SENT A MESSAGE THROUGH THE BOOKING SITE, IT WAS NEVER DELIVERED. WHEN I SHOWED UP FOR THE SECOND NIGHT, I WAS LISTED AS NO SHOW AND DIDN'T HAVE A ROOM ASSIGNED.

The bartender and food at location is a great asset, giving the consumer more bang for your buck. It's convenient. Chicken wings are bomb. Bartender is top notch for service. Very social and accommodating.

Room had limited plugs for electronic devices. Renovations to room had wall facade covering what used to be power outlets. This proved very inconvenient when 2 people are staying in the room. Also, there was a desk with no way to power a laptop there.

Staff was very friendly, welcoming and helpful. Room was spacious and clean, bed was comfortable, slept well. Nice lounge area with tables for meals and a bar. What little food I had there was good. The stay was quite pleasant.

Only one thing negative was my tv signal was terrible. It would pause, try to reconnect, then was fine for a few minutes sometimes, then spent another minute reconnecting. Really made it impossible to watch anything.

We asked for extra coffee, cream and sweetener in the room at time of booking. It was reiterated by myself at check-in and acknowledged by the receptionist. When we went to our room two hours later there was no coffee, extra cream or sweetener. Very poor at the little things.

The customer service and staff were great. Even the other residents were very generous and kind. Housekeeping were funny and friendly. My stay was very peaceful, restful and relaxing. I always enjoy the jacuzzi experience!!

I know this may sound petty but I thought the bar closed too early. That’s the only thing I didn’t get a chance to enjoy due to my check in time but overall the experience was above and beyond amazing.

The staff was great. We traveled for a baseball tournament and they were so kind and nice with our kids. They even opened the kitchen earlier for us so they can have breakfast before their games. 100% recommended!!!

The hotel was in a great location. Easily accessible to the I-95 and Route 24 in Bel Air, Maryland. Also, several fast-food restaurants and a gas station were adjacent to the hotel. This was truly a plus.

The printer in the business center was not operational. Unfortunately, I had to drive to Staples to print a document.

Staffing was professional and facility was clean. Room was very accessable.

Hotel room was not reserved thru Booking.Com. I had to check in thru Holiday Inn once I got there and paid an additional $10. Also took an additional hour to check in once I got there. Very disappointed.