Springhill Suites Baltimore White Marsh/Middle River

The hotel was extremely clean

Walls were a little thin, we heard music in the room next to us and heard doors opening and closing from other rooms. We also had a "DO NOT DISTURB" sign on our door, housekeeping came knocking repeatedly before 930am and check out was at 12pm. That was very annoying.

The front desk staff and the cleaning staff were all very friendly and helpful. I loved that there were several food options across the street and it’s near a Royal Farms Gas, so we could fill up and hit the road. Convenient location. It was clean, comfortable, and didn’t have any weird smells. The reading lights were convenient. The desk area was useful. It was spacious. The walk in closet was a pleasant surprise.

My son was disappointed that there were no waffles at breakfast, but there’s a Dunkin Doughnuts across the street so he was happy about that. The outlets in the bathroom had a light on them we couldn’t turn off and hallway light came in from under the front door so it was difficult to make the room completely dark. Once we got to sleep, We all slept very well.

Clean, safe

There was a security guard but she strangely ended up 20 feet from our room, facing us, just standing there, on an empty hallway, before we made it up stairs in the middle of the night, and stared at us with no expression until we went in. Like directly into my eyes. As she did downstairs when I was checking in. It was unnerving and I almost said something to her but I just wanted to get the kids into the room. I really didn’t like that.

Springhill Suites is my favorite hotel. My choice where ever I may visit. The location was convenient within area of a family event. The beds are very comfortable for a good night's rest, feeling so refreshed the next morning. There is a balanced and nutritional breakfast waiting for you the next morning. Plus everyone I have stayed has a free parking lot on the premise's.

Clean, updated and good TV selections

The check in process is cumbersome. The fact that when you bring in your luggage, you have to go back out to your car to put a parking pass is inconvenient. Also, not accepting cash for incidentals is not ideal. If you stay multiple days, the breakfast choices don't change.

Location is beautiful. Very peaceful, quiet and relaxing. Also, very close proximity to the mall and highway access. Customer service at the front desk was excellent. All of the staff had such nice, warm smiles and were very accommodating.

I definitely liked everything. I would like to have more food options, eateries available in the room or on the website to make it a little easier to find cuisine.

A peaceful location, I stay here a lot, very comfy beds, fridge and microwave availability are great, clean, hot shower, meets all my 'away from home' needs...

Would be nice to add a steam room since there is no pool to amp up the location , and the hot water in the lobby is more lukewarm than anything..

The spaciousness of the room. I like the setup of the room.

I like the door on bathroom just didn't care for not having a lock. Also when the light was turned on in bathroom it was too bright coming through glass door. The sofa bed blocked the walk way area. We were told pool n there isn't one.

This hotel was great peaceful atmosphere the staff was very friendly and helpful. The rooms were very clean beds were comfortable and I think this may be my home away from home

Wasn't very excited about the breakfast but the service made up for it

Everything. The receptionist was very nice. I was so tired from working a 12 hour shift and just gotten the highway to spend time with my boyfriend who we haven't seen each other in months because of my work and COVID-19. The first room I was in someone smoke in it and it was a non smoking room. My boyfriend pointed it out and she immediately moved us to another room. She was so AWESOME. Girl keep up the good work. I will be a loyal customer to this place. I will definitely be staying here for now on. I forgot my toothbrush and she got me one. She is a beautiful young lady.