Holiday Inn Express & Suites Laurel Lakes, an IHG Hotel

The hotel seemed clean and appropriate for its price range. It was easy to access from the airport, and had a decent breakfast for a family. The place seemed like it would have been nice if we had received the rooms we requested.

The hotel gave away one of the 2 rooms that we had booked because we arrived late (due to flight delays). The check-in person on the night we arrived was unhelpful. The front desk person and the manager the next day were very helpful and professional and were able to ensure a refund. Unfortunately, we had one sleepless night since 4 adults were crammed together in 2 double beds.

I was shocked with the breakfast, since covid no one else had a hot breakfast. the location was convenient to our baseball games. the staff was GREAT. I would recommend to everyone.

maybe the pool hours, but other than that our stay was perfect.

I really don't have any complaints . I love to stay here and they are very friendly and love to help. I also like that they are not expensive

The breakfast is not the best but its fine

Extremely courteous and professional staff. Good breakfast. Clear signage. Easy parking. Comfortable beds. We liked having a sofa in the room. Enough coffee pods by the machine for us both to have a cup of regular coffee. The room was quite. But the courtesy of the front desk staff above all.

There was an off smell in the hallway. There were machines there that were dealing with it. Also, I didn't know the ice machine was on the third floor (we were on the fourth floor). So I was searching the fourth floor for it, then I went to the lobby, then had to go back up to the third floor. A note by the ice bucket would have been helpful. Lastly, my sister (whom I was traveling with) had a hard time climbing into the tall bed. I don't know what other short people do (she's about 5'2") but it was hard for her to get into/out of bed.

I love everything about this place, the room is so neat, the bed is so comfy, the bathroom is neat, the gym is nice...indoor pool. The ladies in the dinning are so perfect and gentle...served us with very delicious breakfast. The receptionist welcomed us with warmth. Enough parking space for your cars.

I can't say I don't like anything because we enjoyed our stay from A - Z.

Breakfast good and hot, get there early not near closing Decor, bedding/linens comfortable clean high quality Staff friendly and welcoming!

Would like for staff to mention discounts with AAA, AARP, government, etc. I overheard a guest mention it and I just left the desk and could have saved est $50😟

Traveled for my Mom’s 82nd Birthday to visit her sister who had turned 81 last month. So it was a celebration 🎉 for both sisters and family to celebrate. But our housekeeper Maria M. went above and beyond so I wrote a card and left a love token 💵 for all she had done. May God Bless her.

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The breakfast offerings were good.

The bathroom was very cramped, and there was no good place to hang wet towels. There was no hook on the back of the door to hang a robe or nightgown. The toilet malfunctioned and kept filling during the night until my husband fixed it.

I like the bedrooms but the Wi-Fi would not connect to my game system other than that it was perfect

The front desk lady lied to me and told me that my mother had called to the hotel looking for me. My mother said she never called up there. The front desk lady was afraid that I would tell her general manager that she checked me in because I am 19. But my husband who is 21 is the person who booked and paid for the hotel. I am not sure why she would lie about something like that or why she would think that I would say something about something that is not true.

Hotel is in a decent location. Anyone who is familiar with Laurel knows how congested it is. No problem with parking, staff was great, room was clean.

The bed is not the best, it is quite stiff. The pool area is very small and very hot. Not ideal but usable.