Tru By Hilton Springfield Downtown

We were attending a concert nearby. The hotel was within an easy walk. The hotel is very easy to get in and out of, accommodations were as expected. Everything looked new. The ladies at the front desk were funny and very helpful.

The only negative I can think of had nothing to do with the actual hotel. I used the contactless check in on their app, and also used the digital key - and LOVED both. But it would only allow us to use the digital key on one device. It would have been great for my husband to have had that available also.

Good breakfast and cool main lobby. Huge shower was awesome.

My wife didn’t think the rooms were very comfortable feeling, she wasn’t a fan of the modern look of the room.

The room was very clean. I appreciated the provision of soap and body wash etc. I really liked that there was no carpeting. It certainly seemed cleaner that way.

The walls were very thin and I had to wear ear plugs to get to sleep.

I enjoyed the stay. • The price was decent. • Breakfast was better than average: coffee, egg soufflé (with powdered egg and meat) pancake machine, etc. One day they served omelettes, which might have been made with real egg. • I also liked the location. I was checking out Missouri State University, and it was a perfectly walkable distance. • They have a fully equipped pool table that even had a cue stick bridge. No one else was using it in the lounge, and I loved practicing. • For kids, they have giant jenga blocks and lots of board games. • The study area was convenient. • There was also a small gym.

Dislikes: • We stayed two nights, and I don't think there was room service. • There is a $25 deposit/per night that we had to pay up front in addition to the total cost. But the hotel will give you the money back on your card at the end of your stay. • The bed was hard and difficult to sleep in. • The room smelled a little weird when we entered, and we spent a lot of the time airing it out.

Could not believe how clean and nice (looked new) this room was, impressed. I have not heard of Tru before but will be on the look out for more in future travel. Thanks for the hard work and hang on to that cleaning staff.

Drawing a blank.

Excellent location for quick drive to MSU. Loved the decor and cleanliness. Staff was very helpful when we needed something printed.

We liked the vinyl flooring as my spouse is quite allergic to the dust and chemicals that accumulates in many carpets. We were pleased that we saw no pets during our visit.

The beds were very comfortable. Great shower. Everything was extremely clean.

The room door made some weird noise like someone trying to open. A little strange.

It was fine. With covid restrictions in place I thought they did a good job.

Location was excellent! The property is situated in downtown Springfield and easily walkable to all restaurants, bars and establishments. A gas station is conveniently located at the corner of Kimbrough & Elm. The rooms are well equipped with large flat screen televisions that include HDMI outputs should you choose to bring your own device for streaming. The beds are large and very comfortable. Also a wonderful bonus are the availability of dispensable shampoo, conditioner, body wash and lotion for use within the bathroom. The property is uniquely decorated with elements of Springfield charm, and it has awesome of amenities (pool table, eating area, heated indoor pool and fitness room). I will absolutely consider this hotel again in the future.

No complaints.