SpringHill Suites by Marriott Reno

Rooms have been nicely updated and they are spacious. Very quiet from outside noise. Housekeeping staff were awesome - friendly and professional! However, the Front Desk staff during my stay might have well been zombies!! I used to work Front Desk during college so I get it, but the desk was never super busy. These ladies were half dead when interacting with them. NOT a great first impression for the hotel. Again, housekeeping staff were fantastic!

Front Desk ladies - not great for Front Desk duties. Parking charge of $24 for 3 nights - no mention from Front Desk during checkin of where this Free parking was located. There was a Steak & Shake and a gas station next door and a mall across the street - but again no mention of where I was should park if I did not want to pay.

We liked the EV Charging availability and used it to charge our car. There were many places nearby that were convenient for buying things that were used.

The room was terriblly layed out, the refrigerator was small and did not offer enough settings, The air Conditioner was difficult to work with, The Shower Head was too high and did not offer enough settings. They said that they had no hand soap available. And, the staff did not seem to be overly friendly. The $8 parking fee really infuriated us on top of the already super high price for what we found in our stay. Keep charging for parking and not making hand soap available, on top of all these other anoying dissapointments and Marriott can count us out!

Isabella was INCREDIBLE, her knowledge of sites to see, activities and local events was KEY to our enjoyment of the facility. She should be selected for the Management Program ahead of her peers. Promote!!!

I am a US Army combat Veteran, I have stayed in hotels/motels all over the world. This, by FAR, was my best hotel experience EVER!!! Breakfast was STELLAR!!!

Very good breakfast! The best breakfast from all the hotels, in that range, that we’ve been at. Staffs are friendly and approachable as well.

Airconditioning is difficult to adjust to our liking. Thermostat was already set at 75 but the A/C still blew very cold air. But nonetheless, they’ve got comfortable blankets, so it turned out OK.

Everything was clean, comfortable, and in a good location. The staff were all friendly.

I stayed three nights. The breakfast was good but the same thing every day. At both check in and check out, I had to wait over 10 minutes for someone to come to the front desk since I needed printed receipts.

Room was new and very nice, with a good desk, sofa, walk-in closet. Breakfast service was better than most. Located right off freeway exit and lots of shopping nearby.

The only thing I didn't like so much was the shower head--obviously that's really minor.

The front desk staff was patient. He went above and beyond to make sure we had everything we needed for our stay. He was able to provide us with tooth brushes, soap, and tooth paste. All of the small items we forgot, were provided to us by the guest services staff.

It was crowded with families. It was a little far from the Reno strip.

Hotel room was very clean and comfortable. Also in a convenient are near shopping and food.

Had issues with the key card opening the room. It took several times scanning the card to open the door.

Location was good. Close to the airport. Breakfast was good. Room was very nice.

Walls were a little thin. Could hear neighbors. It would have been nice to have a small refrigerator in the room.

I do not like the fact that a week after ending our stay I found a hidden charge. I have attempted to call the hotel in hope of receiving an explanation only to have the call go to an automated message informing me that no one is available to take my call before hanging up.