The staff was very nice and considerate. Beautiful lobby. The rooms were clean and cozy. Overall good stay.

I didn’t like that the indoor hot tub and sauna didn’t work. I drove 17 hours all the way from Florida and I couldn’t wait to soak in the hot tub and relax. When I got there, they lady said the hot tub hasn’t been working for two months. However, this wasn’t reflected on their website. Then, the sauna wasn’t working either. They at least need to update their website so their guest are aware the hot tub and sauna don’t work, that way, we don’t expect to use it. Because the hot tub was something I was definitely looking forward too and I was disappointed that it wasn’t working.

The front desk staff were SUPERB, particularly Wanda!! I was blown away at her diligence and professionalism, while being super welcoming. A fantastic representative for the hotel! Also, Iris was a delight! Super friendly and eager to welcome us and ask if we had any house cleaning needs. The room was very clean. It was a pleasure to meet her!

The mattresses and pillows used to be more comfortable, so luxurious. No more deals with Serta?

When I wanted to book, I read many negative reviews, however, when I stayed at the hotel, I found a great welcome and help from Adam and Wendi at reception and also from Nabeel who was nice at the restaurant Location wise is great because I am visiting NY and it's cheaper commuting by bus which is 170yards away from hotel door Shopping is also great by taking 815 bus to wallmart, tj max The hotel is old but kept on a good matter Thanks to all staff

Breakfast was good, well cooked and the server was extremely nice, polite and caring. Very competent staff!!

Parking charges, extra soap , for 3 people 1 soap wasn’t enough and a little extra care in supplies as Kleenex had last 3-4 napkins. But all minor, were taken care of.

it was kept clean and had even an area set up for places that delivered to the hotel. it’s right off NJ turnpike east to get to

there was some kids running around lobby screaming and love kids travel with own but should have probably had something said to them was up and down elevators also

Location was great for us

Stairs from parking garage to hotel were tough for a handicapped person. There appeared not to be an elevator available. Handicap bathroom had issues that made the bathroom dangerous—-slippery floor tiles, angled tub, nonskid tub surface worn away.

Room changed to better one due to housekeeping schedule. Accommodated by hotel concierge staff. Much appreciated.

Restaurant not open for lunch. Small order to go service would be helpful and cost effective.

Rich in the restaurant bar is the best!! We ha e been coming on and off for years and he always remembers us and his knowledge wit and conversations makes for a great time!!!

The a/c in the room was not working properly. Room 935

As a Hilton honor customer, I expected to have breakfast and a refrigerator in my room. I was dissapointed that there was no free breakfast for me and my family . i bought breakfast for the two days I was there. There was no refrigerator in my room.

The service was okay

Breakfast was not offered, had to use Starbucks.

Staff was courteous but curt. Our bathroom in room 1008 had not been throughly cleaned, dusty vanity cabinet, floor was not as clean as it should have been. No door tag and no hotel book in the room