The cleanliness, location and pool.

The front desk clerk was not rude but not nice. Also the hot tub was not working and breakfast Saturday was great, everything was available. But Sunday, a lot of stuff was out of order or not made. Why the difference for 1 day? I had pancakes Saturday and then it was out of order for Sunday. I'm not an egg person so there wasn't much options left. The yogurt I liked was out, there was no oatmeal and all that was left was bread. There was turkey sausage (yuck) but no regular sausage. Also the ice machines were out on the 2nd and 3rd floor.

Location was fine. The room was great with a comfortable bed and pillows. Actually these were some of the best pillows during our 12 days of travel. I only ate fruit for breakfast but my husband had eggs, sausage and a cinnamon roll all of which he thought were good. The room was quiet too. Hadn’t stayed at a Holiday Inn Express in years but this was a good stay. Coffee was excellent and staff were all friendly and helpful.

Lobby was a little cool but it was a rainy wintry evening.

Breakfast was very nice. There seemed to be a lot of dogs staying at this motel.I didn’t appreciate that dogs were allowed in eating area. One lady had 3 dogs!

Dogs should not be in a eating area as far as I am concerned.Some were very large dogs. We took our breakfast back to our room.

Breakfast

I had made a reservation through a booking company, but a couple of days later had changed it. The motel didn’t seem to know that and told us that our reservation was for the night before..I had documented it in case there was a problem, but they still honored our stay for that night. I had told the person at the desk I had already paid through a booking company, but she still charged me again.

Location was great! Very easy on/off exits for highway. The bed was super comfortable. The air conditioning unit worked great. The room and hotel was nice and clean! What more could you ask for.

I’ve stayed in many Holiday Inn Express and this is probably the most expensive one yet. Before we got there I kept thinking this must be a really nice one. Not exactly. A little outdated, but that didn’t bother us. We still haven’t figured out why the cost was so high. Maybe it’s easy access to the highway. 🤷‍♀️

The girl at the front desk was very sweet. My first room had a very strong smell and there was a toothbrush on the floor so I was worried it hadn't been cleaned. She kindly moved me to another room and apologized. She was very professional and accommodating. I also felt very safe here. I reviewed a lot of locations on our travels across the country and Santa Rosa was one of the safest.

It was a bit outdated. Paint was chipping off the ceiling in the shower and the bed frame had cracks and chips on it. I also had a handicap accessible room but not handicap and when I went to shower, it was only a hand held so if you hung it up to wash your body, it sprayed straight forward and got the floor wet. Thankfully there was a drain in the middle of the bathroom. The mattress was hard. Eggs for breakfast tasteless. The price was WAY too high for what you get. I'm currently at a beautiful Hilton Home2Suites hotel in OKC and it was only $118 and it is completely updated with a kitchen. I paid $180 for one night here.

The room was clean and a normal HIE experience. Comfortable and accessible. Breakfast was good. Friendly workers.

Room was a little warm since ac wasn’t on until we got there. Took about an hour to cool off. Unit may have needed some attention.

check in perfect. got to room, no hot water. went to reception they moved us. second room coffee machine didn’t work. told reception and she said, yes they are temperamental. no apology. so yes we liked the hotel, just logistics were the problem,

We enjoyed the breakfast. The employee in charge of it was attentive and quick to help. The beds are very comfortable and the room was quiet.

The ice machine was broken on the 3rd floor. The floor by the elevator was sticky.

It was nice big room bed was big setup was nice

Bathtub could be cleanier and the price was high for the value, also the breakfast sucked. Refrigerated product was warm no coffee, and the variety of things were slim.