The atmosphere, ambience, decor was beautiful..love the update, layout of the suite we really liked, loved the Aveda products in the shower, your front desk check people..very sweet. Dressed amazingly. Great sense of dtyle

Had an executive suite booked, but didn't have any available when we checked in, so was offered a regular suite so we could still have a balcony..original booking said their would be robes..I guess not in regular suites? He did give us a breakfast voucher to make up..but im still not sure how I went from an executive suite..that I booked here for $267..and it ended up with a downgrade and was charged more? A total of $310? Alot of doors to outdoor pool area or health spa all locked...pool area clearly had not been picked up in a bit..dirty towels everywhere ..pillows from furniture everywhere...more plugbins around makeup mirror to get ready with

Everything was comfortable and inviting. The breakfast offerings in the concierge lounge were vast and delicious.

I was told in order to get onto the concierge floor, you needed key access. This was not the case. The entire floor was open to the public/hotel guests, just the lounge was key accessible. The host of the lounge left two hours early and happy hour did not happen. We had driven a long way and were ready to relax and were unable to do so.

Short staff for a busy weekend, with graduations and Mother’s Day, tables weren’t bused to accommodate more guests, had to grab utensils, cups and saucers to get coffee from lobby since refills were not being brought due to staff shortage. Bill was put on table before even setting the table for us.

the elegant decoration

there wasn’t body shower, water do draining fast in the shower if one person wants take a shower after another one, have to wait longer to drain dirty water. no water to drink in the cooler, it didn’t matter if it had to pay for it.

Having a quieter place, fairly close to the highway, and a generally nice stay. Very cordial and helpful staff.

It was farther away than I would've liked (and hard to find) and it had the occasional noisy guests, but otherwise it was fine.

Our room was supposed to be a suite but when we got there, there was not one available. The A/C the first night was not working efficiently. We let the desk know and they moved us to an available suite the next night and we were thoroughly pleased. Also, we had a 4 month old baby with us and we forgot dish soap to clean bottles. Not only did they let us have some, they delivered it to us each night. We are very pleased and will stay again.

A/C the first night in 917

It was everything I expected. I felt very comfortable and at home while I was there. The only regret is staying one night and I wish I could’ve stayed for two! I will be visit again very soon! Thank you!

There wasn’t anything that I did not like. I actually would have liked to spent another night there. Was disappointed when I had to leave.

I had checked into another hotel that turned out to be a dumpster fire in hiding, so I literally walked out and found the nearest hotel to me. Renaissance Waterford popped up so I grabbed a room. The staff was both friendly and knowledgable; the hotel and the restaurant were gorgeous, clean, and well-maintained; and the rate was totally reasonable. I had such a great experience that I have asked my assistance to switch all future bookings to Renaissance properties (and I will certainly be reaching out to the GM as well).

There really wasn’t anything. The location was perfect: quiet but convenient to everything.

The service was top notch the staff was very friendly and engaging and the facilities were up to date and pristine.

I didn’t like that there is no entrance to the hotel from parking lot B. It’s a bit of a walk and not very safe at night.

I love the friendly service and the look of the place!

The one and only fault that I had was when we were down for breakfast and I used the ladies room and it was not clean and was short on toilet paper but the service and food was wonderful. I let them know and they were thankful for letting them know