Friendly and accommodating employees who went above and beyond expectations to assure customer needs were met from the time they entered the restaurant until they left. I ate the buffet breakfast and returned for dinner all 4 days of my stay. Food was delicious and service was super. Swimming pools are beautiful and well kept. Sauna was a plus to unwind at the end of a day. Ana, our cleaning lady was the Best Ever! She was bubbly and outgoing…a delight as she graciously provided us with fresh, clean towels and soap. If I could, I would rate this hotel more than a 10. I highly recommend this place to all travelers.

Employees should be praised more and compensated for their performance by increasing their measly salary. I suggest a tip jar located at the register in the dining area.

We loved the indoor and outdoor pool facilities they even had a baby pool my daughter loved. The breakfast was included and delicious. The courtyard was a wonderful place to relax and watch fireflies. We loved the atmosphere of this hotel, very family friendly and welcoming. I would most definitely stay again. The staff was wonderful and friendly, guest services, housekeeping, and food service. The location is also convenient close to Walmart, Target, Waffle House, and many other restaurants.

Out of all the many great employees we encountered, there was only one woman who worked at the front desk who wasn't very welcoming. The mattress was a little hard and hurt my back, I think they should start replacing those over time. Also, the room had a ventilation issue. The fan in the bathroom didn't work, and I think if they replaced it, that may help. It is obviously humid in TN, but our hanging clothes and bedding stayed damp over the week and never dried.

I personally love the layout of the property. the indoor pool being open was surprise and there was a hot e tub with a sauna. with it being cold those came in handy. didn’t like the sand in the hot tub but you know. oh the sauna had no water in it but it came in handy too to dry off before going back outside. the evening staff was pleasant with wonderful hospitality and the morning breakfast lady was working alone but was amazing with service. breakfast was simple and filling. I enjoyed the waffles so much I took one home. I also booked a smoking room and even though I smoke you don’t want the room to smell like it, and that’s exactly what I got the room smelled clean. even had the outside ashtray right by the front door. I don’t know how they got to do the towels and bedding but the towels were adorably laid out and the bed was tucked so tight I was impressed. the only thing I had a real trouble with was the extra door key. 1 of the 2 keys didn’t work. sorry for the extended review but I believe in whole honesty.

The woman at the front desk (sorry I didn't ger her name but she has 5 kids!) was awesome. We live in town and just wanted a night away from the kids. She made sure our night was great & it was. Breakfast buffet was nice, always goot to have a hot breakfast.

The pillows are awful. Like air, it takes all 4 to even lift your head. We didn't sleep the best but it was ok. They do stop making fresh food for the breakfast buffet @ 9:30 (or they did for us) even though they stop serving at 10:30 so definitely be early. But most everything was very good. Coffee was so yummy & biscuits & gravy. The eggs were terrible & the cinnamon apples taste like they have no sugar which was very odd. But it's a free buffet breakfast that was not overwhelmingly busy & stayed hot. We really enjoyed it.

The location of the hotel is right off the highway in a bustling part of town with many restaurants nearby as well as shopping. The design is open plan with lobby/reception, bar, restaurant and indoor pool/hot tub all in the open space. Interesting and had elegant feel. But when I was going through to get back to my room I was very careful walking - trying not to slip from water from swimming pool wet feet splashed around the lobby. The room was very nice, pretty standard stuff. You could tell in the bathroom that hotel has been around a while due to the bathtub tiles, but other than that all felt new. Everything worked, was clean, NO BUGS. Although it was a no smoking room you could smell a faint odor of cigar from an inconsiderate guest. You received tickets for the free breakfast. Very nice eating ambiance. Good presentation with good selection of hot dishes - waffles, french toast, bacon, sausage, potatoes, grits, eggs, and probably more- bowls with canned fruits. Selection of breads, juices. Coffee carafe brought to your table - it's not your typical "breakfast bar" like other places where breakfast is included. I'd stay here again, I felt I got good value for the price.

We couldnt' get the door open. The green light came on when key was placed but the door wouldn't open. Maintenance came and he even had a tough time getting the door open, but he put his shoulder to it and finally we got in. After that, one person needed to stay in the room to be sure we could open the door when the other person went for ice/the car/etc.

The rooms were adequate and the facilities clean. Staff was decent. One lady in particular who worked breakfast our first day was absolutely amazing! Running around making sure that everyone had everything that they needed. She offered coffee etc and checked on us throughout while the next day there was a different lady and it felt like a typical, walk in and help yourself breakfast. The pool was wonderful and the main attraction of our stay though I wish that the water temps had been warmer. I swam the first day and let me kids swim and watched the next few days.

Pool could have been warmer. It was a bit cold and after a few minutes, I was shivering.

Great breakfast buffet. Decent selection of foods. The hotel is a bit older as are the rooms. However there is an outdoor pool and 2 indoor pools, along with an indoor hot tub and sauna. For us, this was worth the price after a long day of driving. The hotel is also pet friendly which was great. Just down the street are a number of restaurants and stores if needed.

The ONLY drawback was the age of the hotel. However, we're not picky and the other features well made up for this fact.

I stayed here because this hotel had a very nice jacuzzi and a sauna and it was all working and did not close till 11:00 p.m. wonderful hours wonderful atmosphere in the garden it was very satisfying.

The only thing I didn't like which I'm sure this hotel could not help is that the rooms are located outside so it is an outside Corridor not an inside corridor but our room was actually in the inner Courtyard which was still pretty cool because it was close to the garden Pool Spa and sauna area.

The property is in a great location! Everything you think you need or want is right there on Wilma Rudolph.

The breakfast wait… granted it was a busy weekend, but more staff was needed in the dining area. Empty coffee pot was on the table outside the dining area. The hostess on Saturday morning was trying to host, clean tables, wrap silverware…looooong line waiting to be seated.

Breakfast was very good. Nice selection of foods. Every employee I spoke with was truly nice and friendly. Room was comfortable. Easy to get to hotel.

The people smoking at the stairwell and hanging over the upper balcony smoking. Work crews staying at hotel talking and noisy at 5am as they were heading to work for the day.