Breakfast was decent - cinnamon rolls were pretty dry and that was my main reason for picking the hotel

I paid for my room on booking.com but the room reservations were for Thurs night and i was needing Friday night. I ended up having to pay twice. The lady the night we showed up was pleasant but not helpful in seeing if we could get any credit since we were not a no show it was the wrong night. The following morning the man at the desk took down my name and cell number, but no one called or contacted me to let me know if anything could be done to compensate for my paying two nights when I only stayed one night. No one seems to care about customer service these days. Very disappointed

Modern decor. Room was clean. Bed was comfortable. Breakfast was very good. Parking was easy. Check in and check out were both easy.

The cleaning staff did not clean the public areas well, there were scraps of paper and plastic that stayed on the floor near the elevator for 3 days untouched by staff. The bathroom near the gym had no toilet paper rolls on the rollers, just a roll sitting on the floor. Often the front desk clerk was lounging in the lounge area chairs instead of staying behind the front desk, making it appear that no one was available at the desk. The toilet paper holder in our room was loose from the wall and dangling. The water pressure in the bath sink was very, very weak.

it’s a up dated holiday inn express, colorful, well decorated, cheerful colors, smells clean, not the old ones . lay out front desk , the breakfast area cool and also very good alternative for e express breakfast. Rosi , Sierra such a friendly staff at front desk , helpful and very diligent in explaining d things from the neighborhood, places to go etc .

the air conditioning in the room bloody noise ..

The location of the property was convenient to were I needed to go. The staff was really nice.

It was very dusty and I sneezed plenty. The housekeeping never showed to clean room. The top cover was pulled up day two. but the covers under were just as I left them. It was disappointing for sure, but I didn’t allow it to ruin my trip. The doors slam very hard. One of my friends got her thumb caught. When asked about bandaids the first aid kit was outdated, and not much was in it. So we went to the store instead.

Our room was right by the elevators and not once could we here the elevators or anyone going up and down the hallways. However, we could hear doors every now and then. But the beds we super comfortable.

Only stayed one night so can’t really complain. Other than it should be cheaper since it’s not actually at the Galleria like it says. it’s further away from there so the prices should be a lot less.

It was close to the downtown area without really being in it, which was nice since it had easy access without the added stress. Everything was clean and it was right next to a few restaurants and fast food places; that's always appreciated after a night out.

The room was clean. The breakfast was much better than other hotels.

We chose this hotel because of the indoor pool but the swimming pool was not heated. Because the water was very cold, there is no way to use it in December. The room coffee maker was not working. The bathroom door was not easily closed without pushing super hard.

Beds are super comfortable, room always clean, friendly staff, even though breakfast is always the same it's better than other hotels. Also, beds were bigger in comparison with others with a double bed room

Everything was great

The breakfast was spectacular. Eggs, sausage, yogurt, muffins, pancakes. A good variety. Nice staff. Clean room and sheets.

The location was meh. Sure, it was close to the highway. But this side of town isn't ideal for single female travelers.

The room is spacious and clean. I booked 2 queen beds room and the beds are comfortable. Location is fantastic which is close to China town where you can find many good restaurants. Breakfast is good. The whole place is bright and modern.

The water in the bathroom is low and the flow is small. It takes longer to take a shower.