SureStay Hotel by Best Western Terrell

Great staff and Very clean!!! I called after booking our rooms to make sure we got adjoining rooms. The Midshift Front Desk Associate was helpful and friendly. Our kids forgot a toothbrush and a razor and The night front desk lady graciously helped us out. The breakfast is great. The quick bites and grab n go items were perfect with 4 kids. All in all we will definitely be staying here again.

Some of the other guests were a little sketchy but that's not the motels fault. That was it though. The motel is great!!!

Breakfast was adequate. There were waffle you could make, danish, fruit, oatmeal, cereal, coffee, tea, milk and juice, and a few other things. Anyone should have been able to find something they like to eat. The staff were very nice, and the lobby was very bright and clean. Our room was very clean, bed was comfortable. Bathroom and sink area were clean. sheets and pillows were clean. Overall it was a nice comfortable room. The area is great, lots of eating options.

We were in a room on the South side of the facility. Across the street from the hotel there is a club, and obviously they like to keep the doors open. I could hear the boom boom boom of the music until the early morning. It wasn't loud enough to keep me up, and the TV drowned it out pretty much, but it was there. The hotel has nothing to do with the Club, so just a minor inconvenience which probably isn't all the time.

Only thing I didn’t find helpful was my brother was staying with me and I couldn’t call him directly to our room and ever time I called the front office to ask to be transferred they questioned me . Like who is this who is in the room what’s there name .

I think they could just transfer the call

convenient to Dow metroplex

I d like to suggest the handicap bathroom have bar in front of the toilet to assist in standing and a bar in the tub to assist in showering to avoid falling or assist standing using the tub chair

Rooms were clean had a little sour smell like carpet had been shampoo. Quiet, off the interstate easy off easy on.

Instead of a continual breakfast there should've had some type of meat. Poor breakfast.

the rooms were nice but small

the beds were comfortable did the property meet your expectation this question how would you know

I had to depart prior to breakfast being served

There was an altercation and fist fight in the room above me, but the manager responded immediately to my call and came to confront the men. One of them left before the police could arrive. This was not the fault of the hotel or staff, but was pretty scary.

Location

Needs updated

Great location , IHOP restaurant was just across the street!

We had a couple of black crickets in the bathroom floor! My wife was not thrilled about that.

staff was very helpful and friendly!