I liked the staff when we checked in. We were tired and cold, it was very late. She could not see nor find our reservation. I think it was our mistake. She took care of everything for us in a calm and businesslike manner. Because of her we had a good night's sleep. The room was a nice size, the decor was what I like. Lots of light. The shower water was hot. I had been on vacation for two weeks and that was our last day before going back to Japan and we finally had a hot shower. The breakfast was great. The other guests were nice to be around. The bus back to the airport was so helpful and on time, cheerful driver, nice man.

I think booking. com was the biggest problem for us.

The location, staff, and ease of use for the breakfast at early hours of this hotel are excellent. The hotel messaging throughout the hotel does say it's going through a renovation phase which is desperately needed as the rooms, particularly the bathrooms def. need an upgrade as they weren't clean at all. However the rooms/beds are still very comfortable and for short stays from the airport it is perfect. I hope the renovations are completed soon as it will be a great place to continue to stay.

More up to date messaging on the hotel facilities and what is going on. e.g. wasn't aware the pool was not available to use, no vending machine, ice machine on floors to buy water etc. I received three notifications prior to arrival that the shuttle service worked only at particular times so came via a taxi from the airport, but when I arrived I was told the shuttle service is available 24 hours a day. Thankfully the staff at this hotel are super helpful and nice and refunded me the cost of the taxi - thank you.

we really liked the airport shuttle, the breakfast was well stocked (continental)

the beds are a little small but still comfortable. after the first night we notice that the door didn’t locked. when we told the front desk they immediately switched our room, although the manager told this room shouldn’t have been issued as they already knew about the problem.

It was very clean and the staff were so friendly and always helpful, i enjoyed the complimentary shuttle and the 24/7 staff at the front desk, especially its location is so perfect, it’s right next to food locations such as Denny’s, Jack in the box, and Thai food, OH and a grocery store! Also it’s not so far away from Angle Lake :)

Everything else was perfect it’s just the microwave was located somewhere on an outlet that wasn’t able to make it turn on so we had to figure that out.

Loved this hotel! All of the staff were awesome. The room was clean and very comfortable. Breakfast was delicious and had a lot of options. The airport shuttle was great and I liked that we didn't need to pre-book it (could just show up on the half hour).

We didn't receive housekeeping service after the 1st night (we stayed 2 nights) so ran out of toilet paper and fresh towels (we had 2 kids with us so needed extra towels for them). We were able to get some toilet paper by going to front desk but would have been nice to have had it already in there as we got back very late. But just a small thing and we were still very happy with our experience!

The room was large, clean and comfortable. The location was close to Seatac Airport and the shuttle efficient and with a friendly driver.

Was sorry the room windows didn’t open as I like fresh air. However, air conditioning worked well.

Good location

Room needed some maintenance

The accessibility to the airport was paramount. We arrived at Sea-Tac too late to get the free shuttle, but it was very easy to catch it in the morning to return to the airport. The room was comfortable and quiet and provided us a good night's sleep between flights. Since our luggage was not with us, we also appreciated the extra amenities at the desk so we could clean up as much as possible.

The staff was very pleasant and helpful. The location was convenient, being so close to airport. The room was good with comfortable beds. We were pleased there was a good, hot breakfast. The complimentary beverages were nice too. We took the airport shuttle when we left which was also very convenient. The price was great, as we found a sale when we booked online.

When we got off the elevator on our floor, I noticed that the wallpaper in the hall was coming apart in one area and was definitely ready for some repair. Did not give the greatest impression when stepping off the elevator.. Not a big deal though.

The breakfast was excellent and the staff were very friendly, I really enjoyed my stay there and I will come back there to stay again. The room was clean and the bed was so comfortable that I really didn't want to get up. They made sure that I made it to the port on time as well as to the airport.

No construction would have been nice however when it is all said and done the place will be greatly improved .